Assistant Director of Patient Transport and Safety Services

Salary: $65,000 - $75,000 / year

Other Forms of Compensation: Annual bonus potential 

Pay Grade: 13 

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary:

 

The Assistant Director of Patient Observation/Safety & Transportation reports to our Director at a 500+ bed hospital account in Austin and assists the Director in all operational needs of the department at this account plus a smaller hospital 1/2 mile away. This role will work a varied schedule to include some holidays/weekends. The Assistant Director will lead a team of 2 managers and 43 associates. Annual bonus potential, generous paid time off and a cell phone stipend are included!

 

Key Responsibilities:

 

• Works closely with Unit Director to develop department operating budget and ensures the department operates within budget
• Approximately 20% Rounding, 35% Financials, 10% Presentations, 25% Data Entry, 10% Travel
• Monitors flow and quality of work to ensure timely completion of workload and adherence to facility's standards and regulations
• Prepares and maintains a variety of departmental records, logs, and reports
• Work with Director to establish and implement standards, policies, and procedures for departmental operations
• Conducts regular management staff meetings and connects with staff members to coordinate activities with other departments
• Ensures department is in an "inspection ready" state at all times, ensuring compliance with all federal, state, and local regulations
• Evaluates and justifies supplies, equipment, and purchases as needed
• Administers required client/customer surveys (and other feedback instruments) and respond in a timely and effective manner
• Directs, coaches, orients, trains, and develops Patient Flow Managers, Patient Flow Coordinators, and Supervisors
• Takes action to ensure that all corporate quality and service standards are met
• Ensures all quality assurance targets for department are met
• Demonstrates good communication and listening skills with clients, customers, and employees
• Follows all Company and Client policies and procedures
• Ensures that all employees demonstrate a respectful and hospitable demeanor toward customers and clients
• Responsible for productivity and staffing that is appropriate to the account
• Promotes teamwork and encourages employee creativity and innovation
• Provides recognition for employees when performance goes above and beyond
• Coaches and counsels associates as needed; provide continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth
• Other responsibilities as assigned

 

Preferred Qualifications:

 

• Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
• At least 1-3 years of experience preferred in: patient transport, patient safety/care/observation; prior management experience required
• Strong work ethic, drive and initiative for quality and customer service
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Able to communicate effectively with management team, guests and team members
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an ac