Office Manager, Learning Resource Center - North Satellite (LRC-NS)

Thank you for your interest in working at William Paterson University.

William Paterson University is a purpose-driven, proudly diverse community—designated as both a public Hispanic-Serving Institution and Minority-Serving Institution—committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes’ Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award. 

Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings—preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond. 

The LRC-NS Office Manager plays a key role in supporting the daily operations of the center, providing exceptional customer service to patrons, and assisting with educational projects aligned with the New Jersey Student Learning Standards and Office of Special Education priorities. This position reports to the College of Education Director of Accreditation and Educational Innovation.

Key Responsibilities

• Assist with daily operations, including front desk and library support, and opening/closing procedures.
• Maintain a clean, organized, and well-stocked center environment.
• Provide courteous and knowledgeable customer service via phone, email, and in person.
• Assist patrons with the use of production area equipment (laminators, poster makers, die cuts, etc.) and help develop instructional materials.
• Process new memberships and manage circulation using the Alexandria Library System.
• Maintain and troubleshoot equipment (copiers, laminators, cash register, computers, etc.).
• Collaborate with OSE and LRC staff on projects, events, and professional learning activities.
• Design and create bulletin boards, displays, and signage that align with monthly themes and OSE initiatives.
• Conduct orientations for new members and provide ongoing support for LRC users.
• Respond promptly to phone and email inquiries and monitor online order requests.
• Contribute to a positive, collaborative, and professional team environment.
• Check phone messages and respond promptly.
• Process online orders and respond to inquiries in a timely manner.
• Perform other related duties as assigned by the supervisor, LRC network, or OSE staff.

Required Qualifications

• Excellent customer service, communication, and organizational skills.
• Ability to work collaboratively in a fast-paced, service-oriented environment.
• Experience with educational materials, libraries, or instructional resources preferred.
• Proficiency with computers and basic troubleshooting skills.
• High school diploma or equivalent

Preferred Qualifications

• College coursework
• Experience in education or customer service

CWA Salary Range 16 - $58,222.21 - $66,184.56

Note: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to step four, $66,184.56.

Below is the link to the residency requirement that career service employees are subject to.

https://www.nj.gov/csc/about/news/2012/approved/20120131a.html

This position may be eligible for a comprehensive benefits package, which includes health and dental insurance and retirement plans. To learn more please click on this link to our Benefits