Job Description

We are an AS9100-certified electronics manufacturer specializing in PCB population, box build, and environmental testing for aerospace and defense clients, with an FAA repair station and in-house design engineering. We seek a dedicated Account Manager to nurture a select portfolio of high-value customers, prioritizing deep relationships and exceptional service over volume. The ideal candidate excels in cross-functional collaboration, ensuring seamless delivery of traceable, compliant products while driving customer satisfaction and long-term growth in a regulated industry

Key Responsibilities:

•  Manage key aerospace and defense accounts, building strong, trust-based relationships to understand client needs and exceed expectations.
•  Serve as the primary point of contact for customers, coordinating all aspects of order fulfillment, from initial inquiry to delivery and post-sale support.
• Enter and maintain accurate records in the ERP system for the order book, including order details, timelines, and status updates, ensuring traceability and compliance with AS9100 standards.
• Oversee the customer order review process ensuring timely processing of new customer orders.
• Collaborate closely with Operations to align production schedules, inventory, and delivery timelines with customer requirements.
• Partner with Engineering to translate customer specifications into feasible designs, ensuring manufacturability and compliance with FAA and AS9100 standards.
• Work with Quality teams to maintain traceability, resolve issues, and uphold requirements.
•  Interface with Commercial teams to support negotiating contracts, pricing, and terms, focusing on value-driven agreements that support long-term partnerships.
•  Engage with Finance to forecast revenue, manage billing, and track project costs, providing accurate reporting on account performance.
• Identify and maintain a catalog of opportunities for upselling or expanding services while prioritizing quality outcomes over aggressive sales targets.
• Monitor account health through regular check-ins, feedback loops, and performance metrics, addressing risks proactively to prevent escalations.
•  Prepare and deliver executive summaries, customer reports, and presentations to internal stakeholders and clients, highlighting KPIs like on-time delivery and satisfaction scores.
• Support continuous improvement initiatives by gathering customer insights to inform process enhancements across the organization.

Required Qualifications:
 

• 3+ years of experience in account management, sales, or customer success roles, preferably in manufacturing or aerospace/defense sectors.
• Proven track record managing a small number of high-value accounts with a focus on relationship-building and quality service.
• Strong understanding of aerospace manufacturing processes, including PCB population, box builds, and environmental testing.
• Excellent communication and interpersonal skills, with the ability to influence cross-functional teams (Operations, Engineering, Quality, Commercial, Finance).
• Familiarity with AS9100, ISO9000, and FAA compliance standards, emphasizing traceability and quality assurance.
• Proficiency in ERP/MRP systems for entering and maintaining order books and opportunities
• Analytical mindset, capable of interpreting performance data and translating it into actionable insights.
• Ability to thrive in a fast-paced, regulated environment with a proactive, customer-centric approach.
•  Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).

Desired Qualifications:
 

• 5+ years in account management within aerospace, defense, or electronics manufacturing.
• Experience with government contracts

• Background in cross-functional collaboration for complex projects involving engineering and quality teams.
• Certification in sales/account management (e.g., Certified Sales Professional) or quality systems (e.g., AS9100 auditor).
• Proficiency in financial forecasting and contract negotiation in a manufacturing context.
•  Familiarity with lean principles or supply chain management to support operational alignment.

Ultra PCS, located in Manhattan, KS, is a leader in commercial and military aircraft aerospace systems & components. With a team of passionate, driven professionals, we offer an ideal place to advance your career while contributing to cutting-edge projects and making a meaningful impact.

We offer a competitive benefits package including medical, dental, vision, life and disability insurance, health savings accounts, generous paid time off, student loan assistance, and