Member Advocate (Customer Service Rep) - UT

Job Description:

Select Health’s Member Advocate role has the critical accountability to provide superior service directly to Select Health members, customers, and providers and to deliver on Select Health’s strategy and mission. The Member Advocate position assists Select Health members in living their healthiest lives possible by educating them about the best usage of health insurance plans with participating providers.

Work from home and Flexwork opportunities available upon completion of training, phone certification process, and work requirement standards are met.

Successful candidates will receive a $1500 sign-on bonus!!

$500 paid after successfully completing basic training (60 days) and $1000 paid after successfully completing phone certification and being in the position for 6 months. *Paid out following month compensation*

Select Health has been awarded “Best Companies to Work for” seventeen times.

Member Advocate – Phones

Our training for these positions includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for all.    

The Member Advocate provides exceptional customer service to all Select Health members, employer groups, providers, facilities and other Select Health departments. You will help Select Health members in finding medical, dental, mental health providers, and give them a superior customer service experience by using multiple programs and methods of resolving their concern.  

Outstanding benefits. In addition to competitive wages, you’ll also enjoy great benefits, including: 

In addition to competitive wages, you’ll also enjoy great benefits, including: 

• In-office, work from home/Flexwork, or hybrid (3 in-office/2 home) work environment opportunities after initial in office training, phone certification, and work requirement standards process. All work at home or Flexwork request will go through an approval process.
• $1500 sign-on bonus
• Monthly incentives
• Referral bonuses
• Paid time off and holidays
• Medical, Dental, and Vision insurance
• 401(k) retirement savings program with an employer match
• Tuition reimbursement
• Energetic culture
• Employee wellness program
• On-site gym, online wellness classes including fitness, stretching, and mindfulness workshops
• Monthly wellness webinars
• Annual employee appreciation week 
• Casual in-office dress code
• Annual 5k
• On-site café and nearby walking paths

Job Description

As part of Intermountain Health, Select Health is more than just an insurance company. We strive to provide our members with low cost insurance options and access to high quality care, while responding to all concerns in a timely manner.  Our mission of excellence extends to our employees as well. Select Health has been named "Best Companies to Work For" by Utah Business magazine for seventeen years.

A Member Advocate assists in directing Select Health members to appropriate providers based on the medical and mental health needs of the patient. Providers include physicians, facilities, dentists, and other medical providers. Identifies service options for the member using specific criteria such as urgency, diagnosis, specialty, sub-specialty, provider location, and availability. Gathers information for service approval when provider gaps are identified.

We highly recommend watching the video below to gain a better understanding of the Member Advocate position as well as the working environment.

https://youtu.be/K4UH0jp1WCM?si=5-1omkKILsAjQgu-

Upon hire, we’ll provide a paid in office, seven-week training and mentoring experience.  Training includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for all. 

If selected to advance in the hiring process, this position will include an in office interview at our Murray, Utah office. Please review your email closely over the next week for a potential invitation from SHMemberServicesHiring@imail.org. 

Entry Rate:  $20.40/hour; plus a potential maximum monthly performance-based bonus of $219 shortly after training in addition to a $1500 sign on bonus paid if in position for 6 months.

Benefits Eligible: Yes - Paid time off, tuition