Sr Technical Training Specialist

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Senior Technical Training Specialist Pay Range - $85,800-$109,450

The Senior Technical Training Specialist is responsible for collaborating with internal stakeholders to coordinate and deliver corporate training technical programs. This role will support the analysis, design, development, implementation and evaluation of technical skills training initiatives to meet organizational needs and enhance workforce capabilities. 

• Conduct comprehensive needs analyses with internal stakeholders to ensure learning content is aligned with identified business and performance goals.

• • Partner with leadership and subject matter experts to analyze business data, identify skill gaps, and prioritize training and development opportunities. and use business data to identify and target areas for training and development. Forecast and communicate potential training outcomes and value to senior leaders.

• Manage and seek ways to continuously improve the technical skills assessment and development program.

• • Determine and implement the most effective training delivery methods and performance support tools (on-the-job, classroom, e-learning, workshops, simulations, etc.) to address performance gaps efficiently and cost-effectively.
  • Identify and manage training resources, including employees/teams and external training vendors to design, deliver, and maintain current, relevant training content that reflects industry standards.

• Design and develop impactful technical training experiences that enhance employee knowledge and close performance gaps using appropriate instructional methods and tools.
• Ensure technical training program meet internal quality standards as well as any applicable regulatory or compliance requirements.
• Collaborate with instructional designers and eLearning specialists to recommend the most effective in-person or online learning formats, develop and review scripts as needed, and design engaging, interactive content delivery.
• Serve as a liaison between management, SMEs, and trainers to facilitate progress toward the goal of the technical support training program.
• Secure all necessary program support, including training materials, facilities, and SME availability, to ensure successful delivery of training.
• Coordinate technical training onboarding efforts for new hires within designated organizations.
  • Manage relationships with external vendors and training providers for specialized technical courses and certifications.
  • Serve as a point of contact for employees regarding training schedules, technical issues, and learning support needs.
  • Maintain technical training program documentation for internal team purposes as components and learning experiences change based on feedback and current company and industry needs.
  • Develop and maintain documentation for procedures and policies to be used as reference material.
• Monitor and track employee participation and progress, ensuring timely completion of required training and certifications. Follow up with participants to confirm attendance, prer