Staff Site Reliability Engineer - Federal - 3rd Shift

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Please Note:

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

As a Federal SRE you will help deliver 24x7 support for our Government Cloud infrastructure.  This is a 3rd Shift (Nights) position and has a 4 day work week.    The working hours for the 3rd Shift are from 11 pm - 10 am Pacific Time.

Below are some highlights.

• 4 Day work week (Wednesday to Saturday OR Sunday to Wednesday)
• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts

At ServiceNow, our SREs are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

Do you:

• Have a passion for DevOps, Automation and Scripting?
• Know Linux systems in depth?
• Have software development background?
• Understand Observability and Monitoring?
• Have Experience with Cloud technologies – Azure, AWS ?
• Write code to automate repetitive tasks?
• Smile when you trouble shoot and solve an issue in London from your laptop in San Diego?
• Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?

Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

Want to know more about us?
Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role.

As an Engineer on the SRE team you will:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives

Qualifications

To be successful in this role you have:

• Deep knowledge of Linux systems