Head of Communication & Customer Experience

Company Description

Syngenta is a global leader in agriculture; rooted in science and dedicated to bringing plant potential to life.  We invite you to help us shape the future of agriculture. At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Vegetable Seeds team is currently seeking a Head of Communication & Customer Experience at our Woodland, California location.

Job Description

As the Head of Communication & Customer Experience, you will help shape the future of agriculture by: 
Developing a global customer experience strategy as well as optimization of customer experience programs while being consistent and relevant with our varied customer segments’ needs across the globe to ensure best-in-class customer service.  

Accountabilities  

• Acting as an active member of the Global Vegetable Marketing Leadership Team, as well as providing leadership, feedback, and guidance to a team of customer experience professionals to ensure activities are aligned with the company’s overall vision and mission.  
• Developing and maintaining relationships with key stakeholders, including vendors and internal teams by being the guardian of the customer segmentations and accordingly securing brand entities and value propositions across the globe.  
• Developing and implementing a comprehensive global communication strategy as well as managing budgets for communication and customer experience strategies in a way that aligns with the company’s goals and objectives. 
• Monitoring and analyzing customer feedback and market data to continuously improve communication and customer experience programs as well as identifying customer needs and preferences and using this information to develop communication and customer experience strategies. 
• Staying up to date with industry trends and best practices, analyzing data, and applying this knowledge to enhance communication and customer experience strategies as well as providing regular reports and updates on the performance of communication and customer experience strategies.  
• Collaborating closely with cross-functional teams to ensure consistency and relevance across all regions. 
• Ensuring compliance with relevant regulations and guidelines.

Qualifications

• Bachelor’s degree in Agriculture, Agronomy, or a related field is typically required.   
• 10+ years of demonstrated experience in developing and executing global customer communication experience and strategy that aligns with business objectives and target audience needs.  
• 10+ years of leadership of customer experience and communication professionals. 
• Demonstrated understanding of customer experience principles and methodologies, including customer journey mapping, customer feedback analysis, and customer segmentation. 
• Demonstrated knowledge of global markets and cultural differences to ensure communication and customer experience strategies are relevant and effective across different regions and cultures. 
• Demonstrated financial acumen via managing global budgets and resources to ensure successful implementation and effectiveness of communication and customer experience strategies. 
• Demonstrated ability to analyze data and make informed decisions based on market trends, customer needs, and production capabilities.  

Additional Information

What We Offer:

• Full Benefit Package (Medical, Dental & Vision) that starts the same day you do
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution
• Open Vacation Policy with a minimum of 15 days of vacation and up to 30 days with manager approval, 9 Paid Holidays
• Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others
• A culture that promotes work/life balance, celebrates diversity, and offers numerous family-oriented events throughout the year

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About Syngenta (Syngenta Seeds)

Syngenta Seeds is one of the world’s largest developers and producers of high-quality seeds, ensuring better and more productive crops. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer resources. Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Syngenta Seeds is a part of Syngenta Group, a global agricultural technology leader, with over 53,000 people acro