About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under occasional supervision, the Digital Automation Specialist supports the company’s Innovation Management Department’s efforts to effectively support process improvement across the organization.

Principal Duties & Responsibilities

• Design, implement, and maintain automated workflows.

• Digitize and enhance customer-facing processes, focusing on data collection, e-forms, and digital journeys.

• Develop custom databases and internal applications for data tracking and collaboration.

• Develop dashboards to track key performance indicators (KPIs), workflow efficiency, user engagement and actionable insights.

• Ensure automation systems remain up to date, secure, and compliant with internal policies; troubleshoot as necessary.

• Act as the Process Improvement point of contact within Innovation Management for Digital Solution inquiries from internal stakeholders and support users in adopting workflows.

• Support the documentation of current-state processes and proposed improvements, including the development of business cases, cost-benefit analyses, return on investment and risk assessments.

• Collaborates with internal stakeholders across Underwriting, Risk Services, Operational Support and IT to define project scope, test and pilot digital solutions, identify process constraints, ensure best practices with respect to software development life cycle, and drive process improvement and automation initiatives.

• Proactively participate in broader Innovation Management & Policy Development departmental initiatives as needed.

Education & Experience

• Typically requires an associate’s degree in business administration or a related field

• 1+ years of related experience

• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Strong analytical thinking and problem-solving skills.

• Proficiency in various digital tools including but not limited to, Microsoft specific tools such as Power Automate (Flow creation, conditional logic, connectors), Power BI (DAX, Power Query, data visualization), Microsoft Lists (custom views, integration with Teams and Power Automate), various other visual collaboration and process documentation tools, and EasySend (digital form/journey builders).

• Ability to implement alternative digital strategies in response to evolving opportunities.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$48,244.00 - $67,662.00

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, b