Patient Services Representative I-II – OBGYN, Family Planning, Lowry

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Services Representative I-II – OBGYN, Family Planning, Lowry

Position #: '00817948 – Requisition #:37668

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an out-patient setting.  We need your caring and compassionate expertise to continue providing our patients with top notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).

 Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience

• Checks patients in and out for appointments, schedules follow-up appointments at time of discharge

• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)

• Answers multiple phone lines in order to fulfill patient needs over the phone

• Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks

• Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy

• Collects patient copays and balances drawer daily

Work Location:

Onsite – this role is expected to work onsite and is located in Denver, CO.  

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to; Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!  

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including: