Sr. Client Consulting Manager (Loyalty / Digital)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The North American (NA) Digital Consulting Practice within VCA provides consulting solutions and services for Visa’s clients across the payment's ecosystem including Issuers, Merchants, Processor/Acquirers, and Fintech in US and Canada. We are in love with all things digital and push the boundaries on how we continuously reimagine our solutions for our clients.

The VCA team is looking for a Sr. Manager to join our digital consulting practice and play a role in developing high impact loyalty projects for Visa’s clients in the NA region.  This role is responsible for the digital loyalty strategy, experience, and customer-first views on how we would build, target, retain, attract, and promote our client’s programs and strategies. The ideal candidate is a strategic thinker that seeks to innovative everything they touch, carries a disruptor mindset, and can articulate/create impactful presentations. This role works together with our Product Experience Design (PxD) team and Visa Marketing Services team to collaborate and solve all our client solutions.

Potential engagements could include loyalty program and value prop development, digital loyalty experience design and innovation-led prototypes, loyalty research and measurement, and loyalty acquisition and engagement strategy.  Specific responsibilities include:

• Proactively engage with Visa internal teams in regular strategic & planning discussions
• Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with merchants and issuing Bank clients.
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
• Partner with peers in other functional areas (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights, analysis and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Manipulate and analyze large data sets (industry and Visa) to determine meanings, insights, and recommendations for clients
• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice.
• Manage a pipeline for Loyalty deliverables and provide accurate forecasting and end-to-end sales support to delivery

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
8 years of relevant work experience with a Bachelors Degree or at least 5 years of work experience with an Advanced degree (e.g. Maste