Lead Technical Program Manager

We are seeking a Lead Technical Program Manager (Director level, individual contributor) to lead, learn, and grow with our team! This unique role will be based in Toronto, Canada (highly preferred) or Boston, USA, supporting our transformation journey in the Global High Net Worth (GHNW) business.

Our GHNW business is undergoing a three-year transformation to build a new technology platform for our international broker business, expanding across Asia and other jurisdictions. Recent milestones include the first major implementation of Salesforce for New Business and Underwriting, with ongoing initiatives in Policy Administration, Compensation, Customer/Broker Servicing Portal, Correspondence, and other areas to build the new digital platform.

You will lead multiple initiatives, collaborating with stakeholders across geographic locations, and be instrumental in delivering value to our end customers. We are looking for passionate, motivated individuals to join our exciting journey as we grow, pioneer, and innovate!

Work Arrangement & Location

• Hybrid: 3 days in office, 2 days from home; Remote working option is not available.

• Office Location: Boston – USA (preferred) or Toronto - Canada

• Work timings: This role will require to be on call with Manulife Asia team early AM EST and/or evening EST hours on a regular basis.

Position Responsibilities

Program management of technology projects supporting various business functions (Product & Pricing, Operations, Marketing, Distribution, Finance, and others), including:

• Interacting with global business users to gather high-level project scope

• Supporting business in preparing business cases or BoW exercises

• Creating/supporting resource strategy and onboarding

• Managing stakeholder/sponsor expectations and ensuring project delivery

• Preparing and communicating all project-related plans (project, quality, communication)

• Translate requirements for multi-disciplinary, complex programs into technical specifications applicable across broad range of projects

• Coordinating with teams across locations to develop IT project release roadmap/plan

• Managing multiple workstreams/country teams and overseeing SDLC for end-to-end delivery

• Monitoring and reporting status to stakeholders throughout the program lifecycle

• Setting guidelines to ensure deliverables follow Manulife standards

• Leading and setting up production operation team post-implementation

• Ensuring creation of all projects deliverable documents (e.g., data mapping, test cases, test plan, system delivery plan, handover)

• Managing and communicating project milestones (scope, cost, time)

• Preparing/reviewing SOW documents, including IT budgets

• Negotiating/managing vendor deliverables from a project perspective

Required Qualifications

• Degree in Information Systems/Technology or related discipline with a strong technical background

• At least 10+ years IT industry experience

• At least 5 years of in-depth project/program management experience

• At least 5 years of experience in technical development prior to project management

• Experience leading complex, large IT system rollouts in financial institutions

• Skilled in managing senior stakeholders and IT steerco

• Preferred experience with global/regional/local projects

• Well-versed in all SDLC phases; experienced in traditional and agile projects

• Ability to build trusted partnerships with Asia regional and global stakeholders (IT and Business)

• Hands-on in preparing/reviewing high-quality IT project management documents

• Strong experience managing virtual teams

• Experience in life insurance administration systems and finance industry preferred

• Knowledge of JAVA, Angular, microservices, data management preferred

• Excellent presentation, communication, and interpersonal skills

• Fast learner, able to acquire new technology quickly

Preferred Qualifications:

• Experience working in large complex environment is a definite plus
• Experience from large Financial instituition is a definite plus

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to