Sr. Manager, Employee Relations

Salary Range $107,000 - $140,000*

Job Description:

Who We Are:

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. 

On its website and app, Saks offers an unparalleled selection of curated merchandise  across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Role Summary:

The Senior Manager will report to the Director, Employee Relations & DEI, Saks Global and support store and corporate teams, overseeing a team of two ER Managers. The Sr. Manager is responsible for managing the Alertline system and conducting thorough investigations into all reported incidents of policy violation, discrimination, harassment, and other employee relations matters. The successful candidate will use appropriate and acceptable standards/methods of investigative practices, take any necessary partners, and formulate an official investigative report. The Sr. Manager will maintain a tracking system on the outcome of all investigated cases and communicate resolutions and recommendations to all necessary parties. The Sr. Manager will also assist stores with talent management, the issuing of progressive discipline, and conducting terminations via the current HRIS.

Key Qualifications:

● 7+ years of progressive HR experience with a focus on employee relations
● 3-5 years experience leading, conducting, and closing investigations; experience leading a team preferred

● Track record of success partnering with senior leaders, serving as a credible and trusted resource.
● Demonstrated strategic thinking with the ability to envision, communicate, develop and implement short and long term change management initiatives.
● Outstanding interpersonal skills; demonstrated influence and diplomacy at all levels.
● Self directed with a passion for delivering results.
● Technologically astute with strong computer and systems proficiency; experience with Workday and GSuite a plus.
● Strong project management and organizational skills with the ability to prioritize in a fast-paced environment.
● Unwavering commitment to service and quality

Who You Are:
● Someone with a strong ethical compass and committed to upholding high standards of honesty, integrity, and professionalism.
● Someone with communication skills able to interact with associates, senior management, and external parties such as vendors or legal counsel. The ability to convey complex information in a clear and concise manner is crucial.
● Someone with analytical and problem-solving skills that is able to analyze complex information, identify patterns, and make sound decisions based on data. The ability to think critically and identify patterns to solve problems is also essential.
● Someone with experience in conducting investigations or managing investigations, with a strong understanding of investigative techniques, practices, and processes.
● Someone who is flexible and has the ability to adapt to changing circumstances and handle unexpected challenges.

Role Description:

● Manage the Alertline system, ensuring that reports are properly received, logged, and investigated.
● Oversee investigations into reported incidents, including conducting interviews, gathering evidence, and analyzing data, and collaborating with necessary partners.
● Work store cases regarding associate conduct and performance, rendering decisions and providing any necessary paperwork/documentation.
● Collaborate with other departments, such as Employee Relations (ER), People Business Partners, and legal to ensure that all investigations are handled appropriately.
● Maintain confidentiality. This may involve limiting access to information to only those who need it.
● Provide regular reports to senior management regarding the status of investigations, including any findings, recommendations, and actions taken.
● Establish and maintain positive working relationships with other departments, external parties such as vendors or legal counsel, and stakeholders to ensure the success of investigations.
● Track and analyze Alertline data to identify trends, determine root causes, and provide long-term solutions.
● Ad hoc responsibilities as needed

Your Lif