Summary:  In conjunction with the Supervisor and Assistant Store Manager, the Floor Lead is responsible for overseeing all areas of the sales floor, including maximizing sales, delivering excellent customer service, maintaining visual presentation standards, and managing the front-end area.

Essential Duties and Responsibilities:

Sales

• The Floor Lead will assist the Supervisor and Assistant Store Manager in successfully maintaining the sales floor and sales goals, front-end and visual, per customer standards.
• Ensure that production goals are met or exceeded consistently.
• Ensure maximum sales performance through proper merchandise rotation, visual merchandising, signage, and optimal inventory levels. Ensure that the store consistently meets or exceeds sales goals.
• Ensure that the store presents quality customer service promptly and courteously to all shoppers, donors, and employees.
• Ensure that proper attention is given to the floor appearance, cleanliness, and shopping environment, including, but not limited to, floor care, fitting rooms, cash registers, customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors. Ensure that doors, odor control systems, cash registers, and restrooms are functioning correctly.
• Assist in maintaining the appearance of the building exterior and parking lot, including but not limited to windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Ensure the monthly store audit achieves a passing score of at least 90% or higher.
• Understand how Donations and production are related to sales. 
• To qualify to be promoted to Supervisor, you must have worked in all areas of the store. 

Sales Floor and Visual

• Ensure associates place Z-racks on the sales floor every 30-45 minutes and that the floor is appropriately colorized and sized.
• Assure that textiles are correctly classified on the sales floor.
• Fitting rooms are appropriately attended to and cleaned up after every customer. Proper housekeeping.
• Follow the rotation schedule to ensure that no inactive colors are on the sales floor. Ensure all visual displays are correctly done.
• When selling an item from a mannequin, replace it with another item.
• Ensure associates always use their name tags. Also, ensure that the H-racks and 4-ways are full to maximum capacity.
• Identify any damaged merchandise on the floor, wares, shoes, textiles, etc.
• Be aware of surroundings for loss prevention issues. Make sure cash registers are adequately staffed.
• Ensure a fast, efficient flow of customers at the registers. Ensure all registers have proper changes and necessary supplies. Responsible for filling voids according to policies and procedures.
• Count and verify all cashiers’ tills at the end of their shift. Report any discrepancy. Ensure that cashiers are meeting their daily sales quota.
• Registe