Sr. Technical Product Manager, Contract Lifecyle Management (CLM)

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Contract LifeCycle Management (CLM), where our vision is to “Always be a... people led, product centric, future focused & trusted technology partner of choice.”

We are seeking a highly skilled and experienced Senior Product Manager to lead the global deployment of iCertis Contract Lifecycle Management (CLM). In this role, you will be responsible for driving the strategy, execution, and successful implementation of iCertis CLM across our organization, including its integration with SAP Ariba. You will work closely with cross-functional teams, including numerous Legal departments, Vendor Management, development, sales, marketing, and customer success, to ensure the seamless integration and adoption of the CLM platform.

Key Responsibilities:

• Responsible for defining the assigned product portfolio vision, strategy, roadmap and backlog, driving collaboration across product teams and portfolios to address complex / multifaceted business challenges, providing technical thought leadership and ensuring continuous flow of value for the business
• Convenes business leaders to present and influence company technology solutions that drive innovative, strategically important outcomes
• Stakeholder Engagement and Partnership
• Partners with senior business leaders, technical product managers, and / or architects to determine the long-term strategy viability of systems/products, from business and technology standpoints
• Uses effective communication and business acumen to collaborate and keep key stakeholders informed of the latest technology advancements / solutions for the business.
• Explains, advises and negotiates complex technology strategies in a way that can be readily understood and adopted by non technical stakeholders.
• Collaborates among cross-functional teams, including product management, engineering, design, quality assurance, and operations to ensure alignment on portfolio priorities, timelines, and deliverables
• Market Analysis and Competitive Intelligence
• Stays informed about market trends, competitor offerings, and industry best practices. Conduct market research, competitive analysis, and stakeholder interviews to identify opportunities for product differentiation and innovation
• Utilizes data analytics, user feedback, and performance metrics to make informed product decisions and eliminate technical debt. Monitors and reports OKRs, tracks product usage patterns, and iterates to optimize end-user engagement, value-add outcomes and satisfaction.
• Problem Solving and Decision Making
• Decomposes complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions
• Continuous Improvement and Feedback
• Fosters a culture of continuous improvement by soliciting feedback from customers, internal stakeholders, and team members to refine Agile / Product strategies, including backlog prioritization, resourcing, and iteration of portfolio strategies and product approaches.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range fo