Preferred Communities Case Manager, Refugee Resettlement

Position Title: Preferred Communities Case Manager

Organization: Jewish Family Service of San Diego

Department: Refugee Resettlement

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Reports To: Preferred Communities Program Manager

Pay Rate: $25/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Refugee Resettlement team as the Preferred Communities Case Manager. In this role, you have the opportunity to use your organizational skills and case management experience to make a meaningful difference in your community and help change lives across San Diego. The Preferred Communities Case Manager plays an integral role on the team, working along with other Preferred Communities and Refugee Resettlement staff. The role requires strong attention to detail, data entry skills, and the ability to complete regular reports and submit them in a timely manner; this work is done in close coordination with the Program Manager and other Resettlement staff. This position reports directly to the Preferred Communities Program Manager and works closely with the Preferred Communities team and the rest of the Refugee Resettlement team.

Responsibilities:

• Provide case management to eligible refugee and/or immigrant clients, which will include internal and external referrals to service providers, while tracking and managing client progress towards goals
• Assess and coordinate referrals to local service and housing providers, San Diego Health and Human Services, and other partners or services as needed
• Assist clients in enrolling in eligible benefits and providing orientation of the services they receive
• Act as an advocate to help clients identify and access necessary services
• Act as a representative to help clients communicate with providers
• Act as an advisor to help clients understand the necessity and purpose of the services they receive
• Conduct community outreach and presentations to develop a system of support on behalf of eligible populations
• Participate in collaborative and work group meetings related to case management services
• Manage data and documentation per program guidelines
• Other duties as assigned by supervisor

Skills/Abilities That Are a Must-Have:

• Familiarity with social service systems in San Diego and California for low-income families
• Experience in a social services setting providing case management
• Experience working with refugee and/or immigrant populations
• Self-starter with excellent problem-solving skills, proven ability to multi-task, prioritize duties, and manage time effectively
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships
• Demonstrated success working and communicating effectively in a multi-cultural environment
• Experience in a nonprofit setting, preferred
• Advanced use of MS Office programs, including Outlook, Excel, and Word
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills and customer relationship skills

Skills/Abilities We’d Like You to Have:

• Fluency in second language: Arabic, Dari, Haitian Creole, Swahili, French or other

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resourc