Senior Customer Engineer

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Key Responsibilities

1. Technical Leadership

• Provide expert-level support for 5G NSA/SA, NTN, O-RAN architecture, and Small Cell deployments.
• Lead integration and troubleshooting of xPON and DOCSIS systems.
• Optimize Wi-Fi performance across residential and enterprise environments.
• Support IoT device integration with cloud and edge platforms.

2. Customer Engagement

• Act as a trusted technical advisor to customers, offering performance tuning and deployment strategies.
• Conduct deep-dive analysis of field issues and deliver actionable insights.
• Provide on-site and remote training to customer teams on product usage and best practices.

3. Product & Field Feedback

• Systematically collect and analyze customer requirements and feedback.
• Translate field challenges into feature requests and improvement proposals.
• Collaborate with product teams to influence roadmap and development priorities.

4. Cross-Functional Collaboration

• Work closely with R&D and QA teams to resolve complex bugs and performance issues.
• Support pre-sales activities with Sales and Business Development teams, including technical presentations and solution design.
• Participate in certification processes with MNOs and regulatory bodies.

Qualifications

• 5+ years of experience in wireless communication, networking, or embedded systems.
• Strong understanding of 5G protocols, NTN, O-RAN standards, and broadband technologies.
• Knowledge of Open SW platforms standards such as OpenWRT, Prpl Foundation, RDKB, and so on
• Hands-on experience with 5G products, Wi-Fi routers, IoT platforms, and network diagnostics.
• Excellent communication and customer-facing skills.
• Ability to travel for field support and customer engagements.

Education

Bachelor

Work Experience

Language

Skills

DOCSIS, OpenWrt, XGSPON