EverHealth - Director of Training & Enablement (Remote US)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for an experienced Training & Enablement Leader to design, develop, and lead the training & enablement program for the EverHealth Sales and Broader Organization and Customer Facing Teams. EverHealth is currently comprised of five different solution segments (DrChrono, iSalus, CollaborateMD, Updox, and Charge Capture powered by MDTech) but the vision is to bring these different teams, processes, and policies together as One EverHealth team, and this is a critical role that will help in the rollout of this plan. The portfolio of products include EHR, Practice Management, RCM services, practice communication tools, patient engagement tools, and mobile charge capture.

The EverHealth training & enablement organization needs to reflect a highly resilient and confident team that likes to celebrate winning together and each feels individual responsibility to do their part. As such, its personality profile should reflect the following traits:

• Persuasive. Adept at shaping a value proposition that they believe will solve a problem while driving urgency into decision-making.

• Intellectually Curious. Genuinely good listener who asks good questions and possesses an insatiable thirst for learning and applying newly formed knowledge to keep perfecting their craft.

• Consultative, Solutions-Oriented. Takes a problem-solving approach to Sales vs. pushing products. Enjoys sharing best practices and wisdom during every prospect interaction.

• Empathetic. Ability to relate to customers and other Sales reps and make them feel heard.

• Personal Accountability. Believes that success is a result of your choices, your behaviors and your actions. 

As a critical member of the EverHealth Operations Team, the Training + Enablement Leader is responsible for leading and driving the management and continuous improvement of training and enablement for EverHealth. The ideal candidate will have an in-depth understanding of healthcare technology and a proven track record of developing training programs and enabling sales teams to reach their fullest potential, unlocking unprecedent revenue growth. You can thrive in a fast-paced environment, are flexible and comfortable with changing priorities, can distill large amounts of information into simple concepts, and can build effective working relationships cross-functionally. This role ranges from Director to Manager level, based on your experience and competencies.

Responsibilities:

• Develop and implement a training and enablement roadmap, strategies, and programs across multiple teams in alignment with One EverHealth vision and business objectives. 

• Design and drive sales enablement initiatives across multiple sales teams and products that involve different sales motions and ensure alignment with the One EverHealth sales vision.  Work closely with sales leadership to establish role-specific training plans focused on developing and reinforcing critical sales competencies, such as objection-handling, pricing negotiation, effective discovery, closing tactics, etc.

• Oversee sales operations with a dedicated team member, including commission calculations, data analysis requests, and constant data hygiene.

• Lead, coach, and provide direction to the entire training and enablement function who creates relevant, meaningful, high-impact enablement materials, programs, and training.

• Work closely with cross-functional and senior leadership to establish role-specific training plans focused on developing and reinforcing critical competencies, contextual to their role in EverHealth.

• Become a subject matter expert about our products & services, and in collaboration with the relevant teams, own training and enablement for business proce