Customer Care Coordinator

As a member of the Glenveagh team, you will join a work environment where everyone feels welcome, valued, and empowered to express their ideas, and where collaboration and teamwork are the norm. Named as one of Ireland’s Best Large Workplaces in 2025, and accredited with the Gold Investors in Diversity Mark, we offer an unrivalled suite of benefits and a workplace where you can develop a long-term career.

Key Responsibilities & Duties:

• Facilitate the customer care journey from point of completion through to the end of the warrantee period
• Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues
• Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise
• Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors
• Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints
• Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
• Other adhoc duties as required by the company

Requirements

• Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints

• Strong IT skills including MS Office. Experience using Zendesk would also be an advantage for this role
• Experience within the construction/property industry would also be a bonus
• Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat

Our Values

• Collaborative: Proven ability to work effectively within a team environment
• Customer Focused: Strong problem-solving skills with a customer-first mindset
• Safety First: Committed to maintaining a safe and inclusive working environment
• Can-Do: Proactive and solution-oriented mindset with a willingness to go the extra mile
• Innovative: Open to new technologies and methodologies to enhance efficiency and effectiveness

Benefits

• Competitive salary in one of Ireland’s fastest growing PLCs with regular compensation reviews
• Performance related bonus
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• Tax saver travel and bike to work 
• Paid volunteering days
• Continuous Professional development (CPD) programme & funding
• Employee Assistance Programme
• Long term illness cover
• Peace of mind with life assurance
• Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves  
• Employee committees - Employee Network Groups, Sports and Social, Great Place to Work 
• An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person 

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting careers@glenveagh.ie.

#INDHP