Mail Theft Triage and Maintenance Support Analyst

Title: Mail Theft Triage and Maintenance Support Analyst  

Location: Portland, OR

Security Clearance: Moderate Background Investigation (MBI)

Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent.

Salary: Approximately $ 70,000-$73,000/Annually

Level: ISA I-C

Division: Analytics

About KACE:

KACE delivers technology-enabled mission services that advance public health, public safety, and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences, and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security, and performance.

We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.

The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary:

The Mail Theft Triage and Maintenance Support position provides task-specific support for volume attack Mail Theft investigations in the Inspection Service field division offices. The analyst will augment career staff to ensure mail receptacles identified by the Inspection Service as requiring repair or are vulnerable to theft receive the appropriate repair or security enhancement, coordination with USPS Maintenance, the timely triage of recovered mail, the processing of evidence, and the execution of related Victim Notification support activities. 

Essential Functions and Responsibilities:

Mail Receptacle security:

• Ensure relevant USPS stakeholders are notified of Mail Receptacle break-ins; liaison with Homeowner Associations, Apartment Complex Managers, etc., to identify and facilitate Mail receptacle upgrades or replacements; coordinate and maintain relationships with mailbox venders, USPS Engineering, and USPS Maintenance; assist with the ordering, deployment, and tracking of keys and locks for each appropriate unit.
• Monitor the time needed to replace damaged mail receptacles; streamline and troubleshoot the repair and replacement process to achieve established standards; verify equipment repairs, replacements, and upgrades were completed as planned.
• Monitor and track USPS Arrow Key accountability.

Mail theft reporting and analysis:

• Review of mail theft related crime reporting; ensure Break-in Reports are complete and entered into supporting systems; analyze data to identify risk areas; designate units to be upgraded with enhanced security features.

Triage of recovered mail:

• Identify mail of evidentiary value, contact customers, and coordinate authorization to retain.
• Document & return mail to customers. 
• Communication with customers will be via email and letter mail.

Processing of Mail Theft Case evidence:

• Photocopying, data entry, disposition, etc. 

Victim Entry Services (VES): VES data entry:  

• Coordinate Victim Notification Mailings:
• Coordinate victim survey mailings and form letters, process responses, create and maintain spreadsheets.
• Other duties as assigned consistent with mail theft investigation administrative support. 

Minimum Qualifications & Skills:

• A Bachelor’s Degree from an accredited college or university AND a minimum of three years of work experience.
• Ability to organize information and communicate results effectively orally and in writing. 
• General knowledge of federal statutes.
• Ability to communicate orally and in writing is sufficient to express thoughts and ideas to a variety of people.
• Proficiency conducting research on the internet and commercial as well as public databases.
• Ability to assist in the analysis of investigative results and present sound recommendations for additional investigative action.
• Ability to as