Sr. Manager, Product Manager- Retail Bank

Sr. Manager, Product Manager- Retail Bank

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Consumer Bank division has been on a high-growth trajectory for the past decade and our core platforms and capabilities are undergoing major modernization initiatives to support the increasing scale of our business. The Account Opening workflow is no exception, as the process of applying for a Bank account creates a “first impression” of Capital One Bank’s digital experience for our prospective customers and must continue to support the Bank’s needs for speed of deployment, data quality and personalization at scale.

Role Overview:

The Shopping Experiences & Application Platform Lead is a product leadership role that has both vertical and horizontal responsibilities and executes through a “pod” of product managers, engineers, designers and analysts. Vertically, this pod is responsible for the seamless conversion of customers from shopping (interest) to opening an account (intent), ensuring that the customer gets the appropriate account application and cross-sell experiences based on Marketing entry points and offers, and owning the full-stack implementation of these experiences across mobile and web channels. Horizontally, this pod is responsible for maintaining components of the frontend account opening architecture, including CMS and Optimizely integration, and continuously identifying opportunities for improvement.

This Senior Manager role is also responsible for mentoring and coaching junior product managers and evaluating their performance against role- and level-based expectations.

We want you if you are:

Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. You’re a life-long learner and a seeker of new challenges.

Dot-Connector. You excel at synthesizing a variety of information into insights and recommendations. You are comfortable with ambiguity because you can “cut cubes out of fog.” 

Communicator & Influencer. You can communicate complex ideas simply and clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you. 

Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re about to organize chaos into structure and prioritize your time to maximize results.

Customer Focused. You are inspired by connecting with external or internal customers and fully understanding their needs.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

 

Responsibilities

• Develop and communicate the product vision and strategy for key components and features

• Understand the needs of business stakeholders, data scientists, engineers and Capital One customers

• Prioritize the pod’s product backlog to maximize business and customer outcomes

• Incorporate customer insights and analytics to inform product strategy and design

• Partner closely with engineering leadership to evolve tech architecture and build new capabilities

• Enable collaboration and ensure communication between teams

• Support the team with escalation and resolution of impediments

• Make hard trade-offs to achieve goals

Basic Qualifications:

• At least 4  years of experience working with cross-functional teams to deliver consumer experiences.

• At least 4 years of experience working on the core product platforms that pow