Customer Care Associate - Personal Lines

NJM is committed to providing its customers with superior service, and great service goes a long way. NJM is a top-rated insurance company by its policyholders and employees for service and caring. A Receivables and Collection Customer Care Associate answers and responds to inbound telephone calls from policyholders and internal departments. A Customer Care Associate provides assistance, superior customer service and monitors policyholder accounts for accurate invoicing.

Schedule: Monday – Friday, 8:45am – 5:00pm

Once fully trained, work from home flexibility is available.

Job Responsibilities:

• Provide quality assistance and customer service in a professional and timely manner to policyholders and internal departments 
• Review accounts for accurate invoicing, payments and reimbursements
• Process and verify adjustments to policyholder accounts
• Analyze and review daily reports

Job Requirements:

• Excellent verbal and written communication skills
• Superior listening skills
• Strong multi-tasking and organizational skills
• Strong computer and Microsoft Office skills
• Previous call center experience handling inbound calls is a plus
• Ability to work independently or in a team environment
• High school diploma or GED
• Bilingual skills are a plus

The Salary range for this role is $40,500 - $47,000. Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.