Regional Facilities Manager-Retail

Job Title

Regional Facilities Manager-Retail

Job Description Summary

This position provides managerial oversight of portfolio of client retail facilities and leads a team of multiple Facilities Analysts. The Regional Facilities Manager has overall responsibility for the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities. Emphasis is placed on the positive response to the requirements of the client, environmental health and safety, and quality programs. The position is the primary liaison with the regional client and leads team in the coordination of services, finance, vendor management and staffing required to meet the needs of the facilities management.

Job Description

• Establish successful working relationship with regional client organization. 
• Thoroughly understand client contractual requirements and assure team delivery of "best in class" services.
• Lead regional team to provide cohesive technical/administrative customer service which responds quickly, positively and effectively. Implement C&W policies and client objectives.
• Foster clear communication. Remove roadblocks and encourage ownership. Be present in the field.
• Thoroughly understand and be highly proficient in all C&W and client technology, software platforms and dashboards. Assist team members in expanding their expertise in using technology.
• Master the operation of CMMS and utilize reporting functions to review the effectiveness of the region's on-demand work order execution.
• Work with team to assure their engagement in and management of work orders in real time.
• Share insights into response time, trends, productivity, self-performance, capital spending and quality.
• Provide guidance on the correct preventive maintenance approaches. Assure all sites are performing PM's at the required intervals with the most efficient staffing.
• Facilitate accurate Facility Condition Assessments at required intervals.
• Work with vendors to maximize the effectiveness and value of their goods and services.  Look for new needs and better delivery methods. Use accurate scopes of work, quote review, purchase orders, schedule planning, on-site supervision and validation of performance to assure excellent delivery of services.
• Take ownership of financial requirements of the region. Assure team is in financial compliance and is clear on requirements. Help develop financial plans and provide data/analysis as required.
• Make workplace safety a way of life for your team by your example and by providing the necessary training, materials, equipment, reporting and communication.
• Understand critical assets and the risks/impacts of their failure.  Proactively communicate risks and remediation to client. Closely work with vendor partners and C&W subject matter experts to assure that the proper maintenance, emergency response and change management are being employed.
• Review and submit capital asset requests. Assure team is actively engaged in projects from beginning to end.

KEY COMPETENCIES

• Communication Proficiency (oral and written)
• Basic Technical Proficiency
• Problem Solving/Analysis
• Leadership
• Teamwork Orientation
• Relationship Management
• Financial Management

Related requirements

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:

Education

• A Bachelor’s degree is required.
• 5  years of additional experience in those environments may substitute for degree
• 6  RPA, CFM, FMA or LEED O&M industry certifications recommended

Years of Relevant Experience

• 12 years of facilities experience/minimum of 7 years in commercial high-rise, campus or portfolio environment with at least 3 years as a senior facilities manager
• Experience in maintenance, construction, engineering, and all facets of property operation and building management preferred.
• Retail facilities experience preferred
• CMMS/Work Order Management experience is preferred

Licenses or Certifications

• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications a plus.

Knowledge, Skills & Abilities

• Ability to read and understand construction specifications and blueprints • Proficient in understanding management agreements and cont