Design Technologist, Customer Experience & Business Trends, Customer Experience and Business Trends

The Customer Experience & Business Trends (CXBT) organization is looking for a design technologist to build a new application to be used by Amazon’s most senior leadership. CXBT is dedicated to improving the experience for all customers of Amazon’s diverse businesses, globally. We build products and solutions that evaluate trends and opportunities, collaborating with business teams all over the world to influence existing products and services, as well as those which are not yet launched. Our short term objective is to create a self-guided workflow and reporting application that can be used to create a monthly/quarterly Customer Experience Metrics report for Amazon senior leadership. The report is used to make key strategic decisions about investments to positively impact customer experiences across many of Amazon’s products and services. The long term objective is to expand the usability of the application to any/all metrics-based business reviews.

Key job responsibilities
As a successful design technologist for this work, you are experienced in working with cross-functional teams (e.g., product managers, engineers, and customer insights managers). You enjoy building product software, are self-directed, know how to get things done, and are not afraid to take on big and bold challenges. You are customer-obsessed, detail-oriented, comfortable working on highly technical teams and are skilled in using data and creating insights to make decisions. You can translate business requirements into bar raising customer experiences. Some of the key responsibilities include:

- Define, ideate, build, and launch tools and products that allow the customer experience strategy teams to gain new customer experience and product insights across marquee businesses like Alexa, Video, Music, Retail, Seller, etc.
- Participate in the strategic planning process for developing new features and products and help develop artifacts for our product go-to-market strategy.
- Own an end-to-end feature development prototyping and design process and deliverables.
- Develop wire frames, and interactive prototypes, and create user experience solutions for problems of large scope and complexity.
- Be a champion for user-centered design by partnering with researchers to test your solutions in front of users; and be willing to build lightweight prototype, conduct scrappy and quick user testing with limited guidance.
- Lead internal sessions, customer reviews, and usability events to gather feedback and data on design effectiveness.
- Play a key role in influencing software products and features with a focus on proposing user experience solutions that others haven’t thought of, and refining solutions to ensure that they are meeting customer’s needs.
- Solve difficult user experience problems and use a wide range of technologies and front-end programming languages (e.g., React).
- Understand how technical decisions influence user experience decisions and vice versa, and can act as a bridge between technical (e.g., Software Development Engineers, Front End Engineers, Technical Program Managers, etc.) and non-technical (e.g. Product Manager, etc.) partners.
- Work is consistently of a high quality (e.g., functional, performant, low-defects, etc.), delivered at the right level of fidelity, and incorporates engineering and user experience best practices.
- Make improvements to a team’s operational, development and prototyping processes.

Play a key role in influencing software products and features with a focus on proposing user experience solutions that others haven’t thought of, and refining solutions to ensure that they are meeting customer’s needs.

Solve difficult user experience problems and use a wide range of technologies and front-end programming languages (e.g., React).

Understand how technical decisions influence user experience decisions and vice versa, and can act as a bridge between technical (e.g., Software Development Engineers, Front End Engineers, Technical Program Managers, etc.) and non-technical (e.g. Product Manager, etc.) partners.

Work is consistently of a high quality (e.g., functional, performant, low-defects, etc.), delivered at the right level of fidelity, and incorporates engineering and user experience best practices.

Make improvements to a team’s operational, development and prototyping processes.

A day in the life
This is a highly visible product within Amazon and provides opportunity to influence how teams across Amazon tackle improving customer experiences. As a design technologist, your day-to-day will include routinely building low and high-fidelity prototypes and develop working samples that creatively solve difficult problems applying the right technologies, user experience patterns and best practices. You will also engage proactively with stakeholders to define requirements and deadlines,