Clinical Administrative Assistant II

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Clinical Administrative Assistant II

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

CP Clerical-Diagnostics Institute

                      

Job Code

B99911

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

The Clinical Administrative Assistant II provides comprehensive administrative and operational support to medical providers and clinical staff to ensure efficient department workflow and an exceptional patient experience. Serves as a key point of contact for patients, providers, and interdisciplinary teams, maintaining professionalism, accuracy, and confidentiality. 

Patient interactions and responsibilities vary according to departmental specialty and provider practice but may include coordinating appointments, managing patient communications, facilitating referrals and authorizations, maintaining medical records, and supporting clinical documentation processes. 

A caregiver in this position works days| 8:30am—4:30pm| no weekends or holidays. 
 
 

A caregiver who excels in this role will:  

• Manage incoming correspondence for disbursement to the appropriate practice. 

• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. 

• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. 

• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. 

• Manage physician clinic schedules, including slot management and reconciling scheduling errors. 

• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. 

• Assist patients with check-in for virtual appointments. 

• Initiate patient referral processes and monitor referrals for empaneled patients. 

• Assist with messages and inbound calls. 

• Respond to provider’s emails and manage staff out-of-office arrangements. 

• Respond to referral emails 

• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal. 

• Offer IT assistance. 

• Arrange and execute all department events and manage incoming mail. 

• Take and transcribe meeting minutes. 

• Other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• 3 years of administrative assistant experience in a professional setting  

• OR Associate or Bachelor’s Degree may substitute 2 years of experience 

• Experience with Electronic Medical Records 

• Must complete EPIC training during first year 

• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point) 

• Experience may be assessed with an on-line Skills Assessment 

Preferred qualifications for the ideal future caregiver