Consultant (LBA QA) - Hybrid (Minneapolis) R0051935

Consultant (LBA QA) - Hybrid (Minneapolis) R0051935 | LR | ELM Solutions Wolters Kluwer

Basic Function

The Consultant (LBA QA)  for Wolters Kluwer, Fulfillment Center of Excellence will be responsible for performing the quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE).  The Legal Bill Analysis (“LBA”) process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients.

As part of our quality assurance process, the Consultant (LBA QA)  will conduct an expert peer review of LBACOE invoice analysts’ work while independently utilizing his or her specialized legal expertise, knowledge base and education. After making a comprehensive, expert assessment of the legal context and terminology in the invoice, the Consultant (LBA QA)  will make additional adjustments to previously adjusted invoice line item entries, if needed, and document the comprehensive justification for such adjustments.  The Consultant (LBA QA)  will also make corrections to adjusted and non-adjusted invoice lines.  Moreover, the Consultant (LBA QA) , as part of our Appeals Team, will engage in written communications with the law firm vendors of our customers regarding the adjustments made to invoice line item entries by the LBACOE.  The ultimate goal of Consultant (LBA QA)  communications with the law firms is to fully leverage the Consultant (LBA QA)  robust legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a reasonable, mutually agreeable resolution on disputed invoice adjustments, subject to our customers’ ultimate directive(s).  The Consultant (LBA QA)  will also be responsible for supporting the appeals mediation efforts of the LBACOE by extracting core legal concepts at the heart of the invoice, analyzing the full legal context of the invoice in line with our clients’ billing guidelines and memorializing the appeals expert-to-expert discourse, all of which is to be included in a written summary for review by our client(s) and/or for use at a resolution conference to be attended by the law firm, LBACOE and our client(s). 

The Consultant (LBA QA)  will also provide guidance to business unit partners regarding issues or opportunities within the LBA process.

Job Qualifications

Education and Licensure

Minimum: Bachelor’s Degree required. Juris Doctor degree from an ABA-accredited law school required. 

  Essential Responsibilities:

• Drive the results of the LBACOE quality assurance process, as follows:

  • Conduct review of LBACOE Legal Invoice Analysts’ line item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items for quality assurance. Using sound individual discretion and with minimal supervision, conduct gap filling analysis to decode the legal “story” of an invoice by utilizing required law school education, law firm experience and/or related specialized legal expertise,
  • Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices.
  • Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
  • Independently make further adjustments to invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts.  Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.
  • Use legal knowledge and careful discretion to make corrections to adjusted and non-adjusted invoice lines as needed.
  • Forward the audited and peer-reviewed legal invoice through the review chain as required.
  • Promptly and professionally resolve law firm appeals, as follows:
    • Receive and organize law firm requests for reconsideration from Operations Support Specialists or management and/or work the intake queue for requests for reconsideration.
    • Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process.
    • Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed adjusted invoice line items using sound independent discretion and vast legal knowledge base.
    • Efficiently and accurately review appealed legal invoice entries.
    • Excellent ab