Guest Strategy Associate - Call Center and Ticket Support

The Guest Experience Assistant ensures Cleveland Metroparks Zoo guests have a positive experience throughout their journey and works towards a seamless end-to-end customer experience. The Guest Experience Assistant executes the day-to-day registration and scheduling aspects of public programs, education programs, special event ticket sales and admission sales while training and providing supervising support for seasonal Guest Resource Center staff and monitoring the public areas of the Guest Resource Center area. Qualifications

• High school diploma or GED required. At least one year of experience in customer service handling telephone and/or walk-in customers or any equivalent combination of education, training and experience which provides requisite knowledge, skills, and abilities for this job.
• Ability to learn and navigate current ticketing sales software. Demonstrated ability and desire to rapidly learn new skills.
• Intermediate PC skills and proficiency in software programs including all Microsoft Office programs.
• Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
• Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
• Ability to perform work with a high degree of accuracy and organization.
• Ability to work cooperatively with others.
• Strong business acumen, including problem solving, ability to manage multiple projects and meet deadlines, collaboration, ability to follow directions, and ability to analyze diverse facts and develop clear and concise reports and recommendations.
• Effectively communicates during face-to-face, phone, email, and other interactions.
• Mature professional attitude and considerable discretion, including ability to manage confidential information.
• Ability to perform with considerable independence and initiative. Performs role with precision and the highest level of attention to detail while performing data entry.
• Ability to uphold the high standards of Cleveland Metroparks by actions, appearance and attitude at all times and in all places.

Work Schedule:  Must be available to work a flexible/variable work schedule to include weekdays, weekends, evenings, and holidays.  Work is generally in an office setting, but must be willing to work in all weather conditions.

Filing Deadline:  Open until filled