Product Manager - Usage Platform

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

About the Team

When you hear billing, chances are you might think of a dusty corner office with several decade old file cabinets. Klaviyo’s Billing & Monetization group is not that! We oversee the products, experiences, subscriptions, payments, usage and enforcement infrastructure that allow hundreds of thousands of companies to send billions of emails and text messages. As Klaviyo continues to scale, our team will play an instrumental role in capturing revenue (both domestic and international), building features that help users understand where their dollar spend goes, complying with regulatory requirements, facilitating internationalization and assisting in all pricing related changes at Klaviyo.

 About the Role 

The Usage Platform (known as “UP”) Team is seeking a product manager who thrives in a fast-paced environment, is passionate about our customers, and has a deep expertise in data storage and retrieval. You will drive outcomes and decisions directly related to our usage reporting and platform infrastructure.

This role is at the intersection of managing internal stakeholders and the customer experience. Altogether, we leverage a combination of a home grown system, Stripe, and Netsuite to manage subscriptions and payments for our customers who come in all shapes and sizes. The product and engineering team were founded just over 3 years ago, and we are only 1% done! 

How You’ll Make a Difference:

• The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target. 
• We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Product Managers at Klaviyo spend a significant amount of time understanding our customers. At Klaviyo, knowledge about our customers is power.
• Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.

What You’ll Do:

• Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Manage a roadmap - you will prioritize all potential projects for our product area, and focus on those with the largest impact.
• Write great specs - you will define every use case a customer would consider, document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. They sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
• Ship features - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.
• Mentor - you will share the benefits of your experience and knowledge with product managers on the team, helping to mentor and coach them to better outcomes.
• Learn - you will be a voracious learner.  A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Your First 90 Days

In your first 30 days, you will get acclimated to Klaviyo and our product:

• During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
• Spend time shadowing folks on the product and engineering team to understand ceremonies and cadences.
• Work with our backline product expert to w