Manager, Energy Efficiency Business Products & Services

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, January 18, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Please Note: The preferred location for this position is the Duke Energy Plaza building in Charlotte, NC. However, locations in Raleigh, NC or Plainfield, IN will also be considered, as well as any other location within our Carolinas or Midwest jurisdictions.

This Manager, Products and Services will lead our Energy Efficiency Business Offers team.

Learn more about our Business Energy Efficiency programs at:

https://www.duke-energy.com/business/products/smartsaver

https://www.duke-energy.com/business/products/design-assistance

Job Summary

This Manager, Products & Services will directly oversee the management of our regulated energy efficiency (EE) products, programs, and services offered to business customers across the Midwest and Carolinas jurisdictions, including P&L responsibility. The Business EE portfolio promotes customer adoption of energy efficiency behaviors and equipment through facility audits, operational optimization, deep retrofits of existing buildings, and efficient design for new construction. These engagements typically involve a high level of engagement and coordination with internal teams that support the customers from concept to completion, and with external parties that implement these projects behind the meter. This position provides leadership, management, supervision and guidance to a team that typically has < 12 employees, < 12 vendor contracts that provide technology, equipment and staffing needed for successful execution, and is accountable for a budget of < $50M.

Responsibilities

Portfolio Growth Leadership

• Analyze and understand market feedback. Set strategies and plans accordingly that create sharp focus on customer needs and wants.
• Drive enhancements to replace mature offers and build long-term growth, working with Product Development and other internal partners. Provide direction to ensure customer needs are satisfied, financial goals met and align with the long-term vision and roadmap for Products & Services, Customer Load Management, and Energy Efficiency overall.
• Identify new product opportunities and exit strategies for non-performing/ underperforming products.
• Investigate and test new technologies, delivery channels and product extensions.

Portfolio Management Leadership

• Accountable for meeting jurisdiction-level P&L, customer satisfaction and regulatory objectives for product, program & service portfolio. Appropriately allocate budget and deployment of resources to meet goals and comply with state-level commitments.
• Develop, communicate and execute annual product plans, market and segment plans to deliver energy and demand savings goals. Deliver plans within regulatory filing budgets and audit governance. Lead internal teams to achieve annual goals.
• Establish organizational guidelines on how the team and individuals interact, collaborate, and resolve conflicts in a manner that creates a productive and respectful environment.
• Support and develop job-relevant competencies with individuals on the team; encourage and coach on individual professional development.
• Provide tactical directions to the team that will meet customer satisfaction and regulatory objectives for product, program & service portfolio.
• Lead continuous improvement efforts to increase effectiveness of internal work processes and internal/external customer enrollment channels including virtual, phone-based, online and direct to customer approaches to offer customers lower cost, and more convenient service channels. Measure and demonstrate results.
• Collaborate with internal partners to develop timely and relevant Price / Value / Efficiency campaigns and communications priorities. Establish plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.<