Technical Customer Support - German Speaking

<p>Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.</p> <p>The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.</p> <p>Napoleon Europe | Wolf Steel Europe B.V. is the supplier for all Napoleon barbecues in Europe. For our European headquarters in Tiel we are looking for a:</p> <p><strong>Technical Customer Support </strong></p> <p>As a Technical Customer Support, you will play a crucial role in ensuring our dealers and end users receive the assistance they need to resolve technical issues and enjoy a seamless experience with our products. You will be responsible for providing effective and efficient technical support through various channels, including phone and our ticket system Freshdesk.</p> <p><strong>Your responsibilities and activities</strong></p> <ul> <li>Serve as the first point of contact for our dealers and end users on the phone during your help desk duties.</li> <li>You handle tickets from our dealers and end users. In doing so, you ensure clear and straightforward communication to dealers and end users and adhere to applicable policies and procedures. Together, we will ensure high quality customer support.</li> <li>Diagnose and solve technical problems related to our products. But also identifying and reporting quality problems.</li> <li>Stay up to date with product knowledge to provide accurate and up-to-date information to dealers and end users.</li> <li>Maintain a positive and professional attitude while assisting dealers and end users.</li> <li>In this position, you will report to Team Leader Technical Support.</li> </ul> <p><br/><strong>Job requirements</strong></p> <ul> <li>MBO level, obtained through education or experience.</li> <li>Relevant work experience of at least 2 years.</li> <li>Knowledge of Office 365 and preferably experience with Freshdesk and Microsoft Dynamics.</li> <li>Affinity with technology and barbecues.</li> <li>Strong communication skills, both written and verbal in German and preferably Dutch or English.</li> <li>Excellent problem-solving and troubleshooting abilities.</li> <li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li> <li>Strong attention to detail and organizational skills.</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Full time, 40 hours a week</li> <li>26 vacation days + 1 ADV day</li> <li>We work hybrid: 60% in the office, 40% from home.</li> <li>You accrue pension with us, and we pay 2/3 of it.</li> <li>Good staff discounts on our product range and discount on your gym membership.</li> <li>Quarterly engagement activities organized by Activities committee</li> </ul> <p>Are you interested in this position? Please send your cover letter and CV to eu.hr@napoleon.com. In case of equal suitability, internal candidates have preference over external candidates. The closing date for this vacancy is May 31, 2024.</p>