Analyst, Customer Service

Who We Are 

We’re Chomps, the fastest-growing food brand in the U.S. and we’re reimagining snacking. Our meat snacks are made using high-quality proteins, no sugar, and real ingredients – because we believe snacking should be simple, delicious, and convenient. Chomps can be found in over 20,000 stores nationwide with a strong e-commerce presence. Our mission is to inspire, educate, and fuel our community with accessible, real food that doesn’t compromise on taste. 

Traits of a Chompian 

If you’ve been called scrappy, resourceful, and persistent, then you might just be a Chompian. You’re a team player who’s self-motivated and action-oriented. You’re committed to delivering efficiency and accuracy, and you happen to be great at proactive cross-functional communication. You’re a critical thinker and a natural problem solver who enjoys details, research, and data. You take initiative and complete ownership of everything you do, and you’ll go the extra mile for your team, consumers, and audience. You’re hungry to learn with a passion to grow and improve every day. You also take a keen interest in health, fitness, and nutrition. Sound like you? Then we want to meat you.

*Accepting applications Thursday March 27th through Thursday April 3rd, 9pm Pacific Time

What You Will Do

We are looking for a dynamic and detail-oriented aspiring sales operations professional to join the team as a Customer Service Analyst. Your primary responsibility will be to proactively manage customer orders by tracking POs from receipt to delivery, identifying at risk orders, and providing quick and clear communication. You will work cross-functionally, collaborating with various internal and external partners, to improve processes and support departmental reporting needs. 

Responsibilities

• Proactive PO Management:
  • Daily/Weekly PO Tracking (from receipt to delivery)
  • Identify opportunities to improve procedures and policies that add value to the business (i.e. lead time, MOQ improvements)
  • Identify “at risk” POs that could be late & proactively remedy solution across fulfillment and sales teams
  • Confirm all POs have been accepted / showing up in NetSuite to avoid delays  
  • Own Expedite Requests
  • ASN process improvement  
  • Own Projected monthly fees at the customer level  
  • Track shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment
  • Support weekly internal customer order prioritization discussions with key stakeholders by conducting inventory availability analyses
  • Flag POs that are specific to customer launches, promotions etc.
  • Document weekly allocation meetings for the team to reference in future weeks 

• Effective Communication:
  • Maintain effective communication with sales team to ensure customer issues/challenges are handled in proper manner
  • Communicate external cuts / PO updates (late POs) with all external retail partners
  • Work with accounting to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed
  • Assist in resolving problems concerning transportation, logistics systems or customer issues

• Reporting:
  • Support business analytics, sales & fulfillment department reporting needs through a combination of Excel and PowerBI, including weekly reporting on on-time and in-full (OTIF), customer fees/fines, order cuts, etc. to support identifying customer service performance and driving improvement plans
  • Create reports where needed to proactively manage POs across all customers 

• Ad-Hoc Projects & Analysis:
  • Support sales operations team on forecasting needs across customers as needed
  • Collaborate with operations on optimizing transportation methods across customers
  • Support in annual maintenance of customer documentation (i.e., fees & fines, shelf-life guarantees, MOQs, etc)
  • Collaborate with team to review and update internal documentation (i.e., spec sheet) on a bi-annual basis 

Who You Are

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