Manager, Technical Delivery

About the Role

The Manager of Technical Delivery leads a team of customer-facing technical professionals responsible for designing and delivering high-quality SaaS implementations. This role ensures that technical solutions align with customer requirements, platform capabilities, and delivery best practices, while supporting scalable, predictable service execution.

The ideal candidate combines strong technical depth with people leadership, customer-facing experience, and a bias toward operational excellence.

About the Team

Our Professional Services team is a fast-paced team that implements the Clutch platform for our Credit Union customers. We gather requirements, build out the platform to their specifications, work with them to test and iterate as needed, and then set them live so they can realize value. We’re a team with a bias for Customer Success - our top metric isn’t setting customers live (though we do plenty of that), it’s ensuring their success through renewal and expansion.

Our company is rapidly growing, and so is our team. We’re looking for individuals who want to help us scale our systems, tools, and technical delivery motion as we strive for a world-class delivery motion.

What You’ll Do

Within 3 months, you will:

• Learn the Clutch Product suite and be able to troubleshoot common issues on the platform

• Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers

• Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects

• Drive consistency and quality across complex, multi-workstream SaaS implementations

Within 6 months, you will:

• Serve as an escalation point for complex technical or project challenges during implementations

• Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies

• Own capacity planning, skills alignment, and utilization reporting for your team

• Partner with Services leadership and Enablement teams to continuously improve our technical documentation and processes

Within 9 months, you will:

• Define and track KPIs, helping to highlight the performance of your team and identify areas of growth

• Serve as a trusted advisor to the Product team, helping to deliver timely feedback

• Deliver clear, executive-level reporting on resource forecastin,g portfolio performan,ce and trends

• Oversee a consistent delivery motion with low escalation risk and an engaged team

What You’ll Bring

• 5+ years of experience in Software Delivery (SaaS Professional Services, Solution Architecture, Implementation), with 2+ years in Team Lead or Manager roles

• Excellent executive communication and stakeholder management skills

• Experience supporting global or multi-region delivery teams

• 2+ years of experience integrating with web APIs. Experience with modern web frameworks a plus (React, Node.js, etc)

• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, AI tooling, etc.)

• Self-starter with the ability to assess, troubleshoot, and work autonomously to solve complex problems, pull in key internal stakeholders, and drive clear business outcomes

• Knowledge of Python, JSON, GitHub, terminal, and nice to have experience with JavaScript & TypeScript

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

• Health Coverage: Prioritize your well-being with comprehensive health and de