Vice President, B2B Train Leader

Job Description:

Role Summary/Purpose:

Synchrony’s B2B business delivers $2B+ in Net Income and provides comprehensive financing solutions to hundreds of thousands of active merchants and providers in 20+ markets.  The B2B products offered to our merchants and providers are delivered through a variety of digital platforms and channels. As a key member of the B2B Digital Products Team, this leadership role is responsible for helping drive and achieve Synchrony’s business objectives focusing on Commercial credit products. The ideal candidate will demonstrate SYF’s ability to understand and meet our client’s and customer’s needs through technology-driven and innovative solutions in partnership with Product Management, Go To Market, TechOps, Credit and other cross functional teams. This leader will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the Senior Vice President, B2B Digital Products.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Functions/Responsibilities

• Directly responsible for Agile Release Train leadership duties such as long term planning, design, build, and launch of new product features and enhancements, leading demos/stakeholder meetings, participating in ART ceremonies, managing the flow of work across the ART, using Scaled Agile methodology

• Guide, mentor, and develop a team highly motivated and skilled Product Owners

• Partner with the Product Management team to develop and implement new digital platform features and capabilities inclusive of strategic initiatives, client requests, relevant marketplace trends, and competitive assessments

• Work with Product Owners to ensure active JIRA/JIRA Align management so that features and story requirements are DOR and well defined, ahead of the Program Increments (PIs), and the JIRA Align Program Board is up to date with latest backlog and feature set

• Participate and Co-lead Scaled Agile ceremonies, including PI planning, with the RTE and Train Architect

• Work with Legal, Governance, Compliance organizations to review new features and enhancements and effectively manage defects and issues

• Partner with Product Management, Platform Client leaders, UX, CX and other cross functional groups to measure the benefit of features and align on priorities for upcoming PIs

• Partner with Analytics, Operations and Technology to measure the train’s performance against OKRs/KPIs, and Agile metrics and communicate it’s status to stakeholders

• Consult with cross functional groups, clients, and outside partners to ensure alignment and resource optimization to deliver on prioritized initiatives and platform roadmaps

• Lead, facilitate, and take responsibility for PO Syncs and other events to ensure all POs are aligned on all product features across teams

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree or, in lieu of degree, a high school diploma/GED and 10 years of Agile work experience 
• Minimum of 8 years of project management experience with demonstrated success managing multiple projects through building / leadership of direct reports in a matrixed environment 
• Proven experience with direct people manager leadership direct reports in a matrixed environment
• Experience with Agile software development framework, acting in the Product Manager or Product Owner role 
• Experience working with technical teams and/or guiding the creation and implementation of digital products and platforms 

• Ability and flexibility to travel for business as required

Desired Qualifications:

• 2+ years in financial services or other highly regulated industry

• Strong background working with clients, reporting on performance and delivering results

• Certified Scaled Agile Framework (SAFe) enterprise leadership professional