Veterans Service Officer

Job Overview

     Performs duties interviewing and processing benefit eligibility claims for veterans, their survivors and dependents, and other interested parties.

 

Core Competencies

     •   Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.

•   Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.

•   Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.

•   Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

•   Interviews veterans, their survivors and dependents and other interested parties to determine their benefit eligibility entitlement under Federal, State, and County laws    and regulations.

•   Reviews and processes claims based on military service involving death, compensation, pension, hospitalization, insurance, outpatient treatment, educational assistance, and other related claims and forwards them to appropriate agencies.

•   Refers veterans, their survivors and dependents and other interested parties to Federal, State or County agencies for services they may require.

•   Conducts field visits to assist disabled applicants to initiate or follow up on claims for benefits.

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

     •   Interviews veterans, their survivors and dependents and other interested parties to determine their benefit eligibility entitlement under

Federal, State and County laws and regulations.

•   Reviews and processes claims based on military service involving death, compensation, pension, hospitalization, insurance, outpatient treatment, educational assistance, and other related claims and forwards them to appropriate agencies.

•   Refers veterans, their survivors and dependents and other interested parties to Federal, State or County agencies for services they may require.

•   Conducts field visits to assist disabled applicants to initiate or follow up on claims for benefits.

•   Reviews new and proposed law changes and their applicability to veterans benefit eligibility entitlements.

•   Prepares and makes presentations to veterans, civic groups and allied agencies on veteran's rights, privileges and benefits.

•   Performs other related duties as required.

 

        Job Specifications

•   Knowledge of Federal, State, and County laws and regulations related to veterans’ benefits, claims and appeals procedures.

•   Knowledge of interviewing and counseling techniques.

•   Ability to communicate effectively both orally and in writing.

•   Ability to work effectively with others.

•   Ability to make group presentations.

•   Ability to handle confidential information.

•   Ability to collect, organize and analyze data to develop logical conclusions.

•   Ability to maintain work related records and prepare reports.

•   Ability to use a computer and related software.

•   Ability to safely operate a motor vehicle.

      Physical Requirements

•   This position takes place in an office environment.

•   Requires sitting for an extended period of time.

  Work Category

•   Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered li