Intern, Customer Experience

Location

Key Tower - 127 Public Square

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

We are looking for a creative and detail-oriented Customer Experience Intern with a passion for enhancing the customer experience for Brookfield Properties Multifamily. This role will support the Customer Experience team in developing and executing strategies that improve how customers engage with our brand across multiple touch points. Gain hands-on experience in customer experience strategy, stakeholder engagement and performance analytics.

Essential Job Functions

• Help to develop a review response strategy including a review of current state, proposed optimizations and change management.

• Assist in developing communications that are clear, engaging and tailored to each stage of the customer journey.

• Participate in mapping and identifying recommendations to improve the customer journey.

• Gather and analyze customer feedback and marketing data to identify opportunities for increased engagement and satisfaction.

• Help create clear guidelines, examples and training to support consistent messaging and tone across platforms, ensuring a cohesive and customer-first experience.

• Support project coordination and reporting.

Requirements

• This position requires an Undergraduate (Bachelor) Degree, currently pursuing a degree in Marketing, Business, Communications or a related field 

• <1 Year of Familiarity with tools such as Microsoft Office and/or online reputation management platforms 

• <1 Year of Strong Proficiency analyzing and visualizing data using Microsoft Excel and Power BI

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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