Client Service Manager

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We're looking for a Client Service Manager to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience including financial paperwork and financial account review preparation We’re looking for someone with a high level of professionalism and knowledge to enhance our relationships with our clients who have complex service and investment needs. This is a collaborative, team-oriented environment offering career advancement opportunities.

This is a fully remote position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $68,000.00 to $85,000.00, exclusive of bonuses and benefits. This role is also eligible for an annual corporate bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

New Client Onboarding

• Ensures accurate completion of prospect/new client paperwork/set up

• Follow up on funds transfer from surrendering company

• Maintains Salesforce database

• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors

• Record incoming assets to the appropriate blotting tool

Client Relationship Management

• Dialogues with client to understand their personal history and current financial needs.

• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.

• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing

• May work with client’s tax or legal counsel on client concerns

Client Account Review, Preparation and Follow Up

• Gather client data and may prepare the materials for client meetings and reviews

• Conducts Tax Research (1099s)

• Completes any review follow up needs for client

Industry/Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model

• Understands financial terminology and products

• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices

• Attends Client Services and company educational events

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes

• Completes operational projects to support enhancements and changes

• Communicates process and sales updates to team

Education/Qualifications

• 4-year college degree required

• 2+ years of industry experience specifically in client servicing

• Excellent oral and written communication skills

• Proficient with Salesforce, Power Point and Microsoft Office

• Organization skills and strong attention to detail with the ability to prioritize workflow and projects

• Able to work with deadlines and be flexible under pressure

• Develops client relationship/trust, as observed by Financial Advisor

• Flawless recording of buys/sells and other key data within Salesforce

• Demonstrated industry and product knowledge

• Builds/maintains effective relationships with clients

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educat