Senior Cloud Capacity Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

NOTE:

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

We are an Operations team that is responsible for the capacity of ServiceNow customers. 

What you get to do in this role:

• Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud. 
• Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform. 
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base. 
• Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring. 
• Drive internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design. 
• Drive and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues. 
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base. 
• Enhance processes and tools necessary to simplify and provide consistent project execution. 
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.  

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  
• 5+ years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• Experience in DNS/DHCP and PXE boot kickstart process and bare metal/rack deployments. 
• Solid knowledge of virtualization and container technologies. 
• Linux System Admin skills preferably working knowledge of Centos and RedHat. 
• Basic understanding of enterprise-class server hardware eg. Dell. 
• Basic understanding of storage concepts such as NFS, and iSCSI. 
• Develop BASH or Python scripts to perform repetitive operation tasks. 
• Intermediate to deep understanding of service and components of enterprise cloud capacity operations. 
• Experience in fast-paced operations and engineering environments. 
• Collaborate with partner teams to develop automation strategies and deployment processes. 
• Proven track record of taking ownership and driving results. 
• Team collaboration and fit are essential. 

Would be nice to have: 

• Experience with OpenStack  
• Basic understanding of ServiceNow asset management. 
• Storage configuration concepts configuration and experience. 
• Intermediate to advanced network troubleshooting skills. 
• Understanding of Puppet configuration management. 
• Good to have API development, Ansible, Python, Linux shell scripting, and PowerShell. 
• Experience with the ServiceNow Platform is a bonus. 

GCS-23

For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away