ITOM/CMDB Specialist for ServiceNow - Ostrava

Company Description

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 
Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

Job Description

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. You will communicate with customers, based on understanding of the customer demand you will detail the technical requirements and validate them with the customer. You should have a strong background in infrastructure technologies and at minimum admin level of knowledge of server operating systems. Knowledge of monitoring, network and server automation tools, cloud environments like Azure, GCP, AWS is a plus. You are expected to understand the basics of Javascript, Powershell or others.

Your main duties will be:

Discovery of IT components data and storing them in CMDB

• Best practices for data population, identification and reconciliation
• Live discovery via ServiceNow tooling and 3rd party integrations

Network Operations & Troubleshooting:

• Take ownership of network connectivity troubleshooting, collaborating with network engineers, security teams or cloud providers.
• Discovery of network devices (routers, switches, firewalls, NAT, load balancers).
• Diagnose and resolve network protocol issues (HTTP, TCP, SOAP, REST, SSH, SNMP).

Security & Credential Management:

• Manage credentials, adhering to security best practices.
• Implement and troubleshoot SSL/PKI certificates for secure communication.

Infrastructure Discovery:

• Maintain a comprehensive understanding of IT infrastructure topology, including applications, servers, and networking components.
• Provide support for web and application servers discovery (WebSphere, MQ, IIS, Apache), load balancers, databases, and virtualization platforms (VMware).
• Take responsibility for discovery of all of the listed infrastructure.

Advanced Network & Troubleshooting:

• Perform advanced network troubleshooting, including IP packet analysis and routing protocol diagnostics (CCNA level).
• Implement and manage subnetting and IP transit solutions.

ServiceNow Administration:

• Manage and configure ServiceNow instances, utilizing CSA-level knowledge.

Advanced Server Administration & Automation:

• Provide support for advanced server administration across diverse OS platforms, including domain structures, user permissions, group policy objects, and SUDO policies.
• Develop and maintain automation scripts using JavaScript, Unix Shell, Windows PowerShell, XML, JSON, and Regular Expressions (RegEx), osquery

Network Monitoring Integrations:

• Set-up and maintain integration to network monitoring tools (Dynatrace, SCOM, Netcool, Solarwinds, HPOM).

ITIL & Service Management:

• Implement and maintain ITIL CMDB models.
• Apply ITILv3/v4 Foundations principles to service management processes.
• Understand and support business applications within the ITIL framework.

Cloud Infrastructure Management:

• Manage and support cloud infrastructure on platforms such as Amazon EC2, Azure, and Google GCP.

Scripting and Automation:

• Create and maintain scripts to automate tasks.

Qualifications

Must have:

• Intermediate Windows and Unix administration skills
• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers, security teams or cloud providers
• General knowledge of IT infrastructure topology including typical application, server, and networking configurations,  Web and Application Servers, Load Balancers, Databases, and Virtualisation (WebSphere, MQ, IIS, Apache, VMware)
• Understanding of DNS and IP configuration and protocols such as HTTP, TCP, SOAP, REST, SSH and SNMP
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