Sr. Business Systems Specialist

About Spark Advisors

We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just five years, we’ve partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91 and a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.

It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.

Join us: we’re always on the lookout for sharp, talented, empathetic teammates.

 

Summary

Spark is seeking a seasoned Senior Business Systems Specialist to lead the evolution of our core data and workflow systems. This strategic role is ideal for a forward-thinking professional with a strong track record of driving operational excellence through technology and data.

As a key member of our team, you will architect and optimize business-critical systems, champion data integration initiatives, and collaborate cross-functionally to deliver insights that inform high-impact decisions. You’ll play a pivotal role in transforming our systems landscape—streamlining processes, enhancing scalability, and enabling data-driven innovation across the organization.

This is an opportunity to influence the future of Spark’s business systems, working with advanced technologies in a high-growth environment. If you’re passionate about creating intelligent, scalable solutions and leading meaningful change, we want to hear from you.

What you’ll do

• Lead the integration, ongoing maintenance, and strategic enhancement of key business systems such as Front, Airtable, Dialpad, Notion, Calendly, and more. Leverage a comprehensive understanding of each platform’s capabilities and interdependencies to drive seamless, cohesive workflows across the organization.
• Take full ownership of implementing and maintaining Spark’s core systems, ensuring they are fully aligned with organizational objectives, scalability requirements, and compliance standards. Drive continuous improvement to meet evolving business needs.
• Collaborate with internal teams to collect, analyze, and synthesize data from diverse sources and platforms, ensuring it’s actionable and supports key decision-making processes. Provide data insights that inform strategic initiatives across departments.
• Lead regular audits and quality assessments to ensure the integrity and accuracy of data, promptly addressing discrepancies and instituting corrective actions to prevent recurring issues. 
• Manage complex data integration projects, ensuring seamless data flow from external partners and systems into Spark’s infrastructure.
• Spearhead the design and execution of scalable data processing solutions to meet the growing demands of a rapidly expanding organization.
• Serve as the go-to expert for internal tools, providing advanced guidance and support to teams on best practices for system usage, troubleshooting, and process optimization
• Lead the creation, editing, and maintenance of comprehensive documentation, ensuring clarity and accessibility for both technical and non-technical stakeholders. Foster cross-functional understanding and alignment through clear, concise communication.

What we’re looking for

• 5+ years of operations, consulting, or data experience
• Expertise with Airtable and/or Intercom
• Strong technical acumen with a demonstrated ability to quickly learn and apply new tools, systems, and technologies, translating technical challenges into actionable business solutions.
• Strong track record of navigating and resolving intricate data and workflow challenges, using a combination of strategic thinking and hands-on problem-solving to drive operational improvements and deliver results.
• Exceptional attention to detail 
• Influencial cross-functional communication & stakeholder management
• Ability to understand complex business logic and translate it into technical processes
• Ability to continuously refine processes, adopt new technologies, and incorporate feedback
• Independent & comfortable with ambiguity

Nice To Haves (optional)

• Experience working with tools like Airtable, Front, D