Store Manager

Description

JOB DETAILS: 

Level: Manager

Exemption Status: Exempt

Primary Work Location: Alameda

Position Type: Full time

On-Site Requirement: Full Time On-Site 

Travel Requirements: May travel to different sites as needed

JOB SUMMARY

The Store Manager is responsible for all activities in their assigned store. These include but are not limited to the achievement of all financial goals (daily, weekly, monthly, sales goals and comps), effective merchandise presentation, the flow of donated goods, the development of assigned staff and program participants and superior customer service standards while maintaining Goodwill’s mission and core values.

RESPONSIBILITIES

• Conducts coaching and training of assigned staff in an appropriate manner at the direction of corporate staff, District Manager, Retail Director and Human Resources department when necessary.
• Works with District Manager to ensure scheduling of assigned staff optimizes business opportunities.
• Participates in corporate and district training seminars as required.
• Creates and approves all staff scheduling, adhering to established goals and financial targets as directed.
• Addresses customer service complaints and problems in an effective and expeditious manner. Works to conflict resolution at store level to avoid unnecessary escalation of customer issues.
• To ensure that the working environment is safe for customers and employees at all times, appropriately reports or corrects conditions within the store that are unsafe and require attention. Works closely with Asset Protection, Safety and HR to address and correct concerns.
• Superior service toward donor experience
• Ensures the flow of merchandise and donations extracts the most possible value.
• Maintains zero back log in the stock room.
• Perform other duties as assigned

What We Offer:

• $75,00.00 annually with a performance-based bonus potential
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development Training
• Commuter Benefits
• Flexible Healthcare Spending Account
• Mental Health + Wellbeing Employee Assistance Program

 QUALIFICATIONS:

• College Degree or equivalent management experience (preferred)
• Excellent interpersonal skills
• Strong customer service and/or relationship experience
• (5) Years of experience in a retail company
• Must demonstrate strong leadership skills
• Must possess strong merchandise skills
• Must be flexible based on the needs of the business
• Must possess proficient use of math skills and/or accounting.
• Must possess proficient use of computer skills including MS Office
• Must be able to read and write English proficiently
• Must be able to lift a minimum of 35 lbs
• Familiar with cash registers and demonstrate a working knowledge of POS systems and terminals
• Must be willing to relocate to other stores as needed
• Must have a flexible schedule including holidays, evenings, and weekends; schedules may change based on business needs. 

Physical Requirements:

• Must be able to frequently lift/carry/push/pull at minimum 20 lbs.
• Must be able to occasionally lift/carry/push/pull up to 50 lbs.
• Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. 

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.