Security Systems Coordinator

Department

OPS DSS Police: Security Systems Staff

About the Department

The Campus Safety Division of the Department of Safety and Security is responsible for the following areas: Security and Law Enforcement Systems, Security Services and security for the University of Chicago Charter School campuses and the University of Chicago Laboratory Schools. The Campus Safety Division also oversees the University Safety Ambassador Program.

Job Summary

The Security Systems Coordinator works within a team-based environment and provides installation, support, and service for security systems and technology, including access control systems, video management systems, and alarms. This is accomplished through collaboration with campus partners, vendors, and other University community members to provide progressive, coordinated physical security, electronic security, and other safety services.

Responsibilities

• Assists in the programming and installation of endpoint devices, including cameras, alarm endpoints, and access control components.
• Works with the programming of user groups and schedules within the security technology applications.
• Works with the Security Systems Lead to maintain the operational performance management of electronic security systems. Ensures quality assurance and customer satisfaction (internal and external) and provides best-in-class security, IT, and systems support in accordance with the department's operational mission.
• Ensures clients and end-users are provided professional, courteous, and timely support and service.
• Develops a strong working knowledge of clients' and users' areas of responsibility.
• Collaborates with internal and campus partners to provide guidance and oversight on security technology matters.
• Ensures that security technology projects and hardware deployments conform to documented design standards and security technology policies and procedures.
• Prepares and presents regular status updates related to projects, service and maintenance, and other initiatives.
• Provides end-user security systems and application training to campus partners.
• Works with system vendors' technical support to troubleshoot and resolve problems or address system improvements in support of the systems in use by the department.
• Coordinates security technology projects, including the installation of cameras and access control systems.
• Provides on-call technical support for security and law enforcement systems.
• Reviews project proposals and quotes to ensure technical and departmental requirements are met. Ensures that projects meet clients' and users' needs and expectations of quality and functionality.
• Maintains productive working relationships with the divisions of the Department of Safety and Security and other essential campus partners, including IT Services and Facilities Services.
• Works with management to ensure that the DSS information technology infrastructure is being maintained and is utilized in compliance with all University of Chicago standards.
• Supports University of Chicago Information Technology standards and security policies.
• Ensures integrity by implementing appropriate routine software and hardware solutions. Conducts routine hardware and software audits of workstations and backs up all information.
• Maintains all supporting documentation for operating systems, hardware, and software configuration. Monitors primary responses for information technology-related security incidents and violations. Keeps current with new security and network monitoring technologies, applicable laws, and regulations.
• Performs or assists in troubleshooting and detecting unusual production problems. Performs recovery procedures, schedules back-ups, and monitors batch processes.
• Administers and maintains security of operating systems.
• Works within standard operating procedures to support the technical support activities of campus vehicle traffic and parking, as well as security programs and training.
• Applies experience and skills to assist in the technical logistics and deployment of a variety of campus security programs, including crime prevention, police personnel training, and criminal investigations.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications