Patient Growth Manager

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors. 

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences,  shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered,  and more compassionate healthcare family and Employer of Choice!  Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve. 

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

What You’ll Do 

Position Summary

The Patient Growth Manager, known internally as the Neighborhood Engagement Manager reports to the SVP of Growth and is responsible for developing relationships with key local organizations, businesses, and individuals within their assigned neighborhood and managing a team of Neighborhood Engagement Consultants to accelerate patient acquisition opportunities. This individual is expected to identify & engage with prospective, review personal and team metrics daily, support all ongoing growth initiatives, coach team members and ensure their team operates seamlessly and successfully. Essential responsibilities consist of but not all inclusive:  

Responsibilities

• Drives membership growth for their designated Suvida Neighborhood Center. Leads a team of growth-minded individuals who engage potential patients and educate them on our value proposition and healthcare model. Operates as a player-coach, engaging prospects and driving new member enrollment alongside team.  
• Develops a pipeline of prospective patients through multiple grass roots activities, including:    
• Participation in a variety of local community outreach/marketing activities and events including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Suvida Healthcare service offerings  
• Canvassing, or going door to door, in the neighborhoods where we have clinics in the vicinity to meet with patients and their families to educate on the Suvida model and value proposition.   
• Soliciting and following up on patient referrals  
• Following up on warm leads generated through marketing efforts  
• Providing tours of Suvida Healthcare Center locations  
• Thorough and consistent documentation in Salesforce (CRM)  
• Oversees and achieves designated center-level monthly, quarterly, and annual enrollment and growth targets, as articulated by management.   
• Leverages CRM tool to manage personal and team performance. Works to revive dormant leads through fresh outreach as well as identify and address low performance using the CRM.  
• Cultivates collaborative relationships with insurance agents, social workers and social service providers, and senior centers to ensure Suvida is top-of-mind when working with Hispanic senior patients in need of a primary care provider. Engages community of