Patient Access Coordinator - Ambulatory Operations

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Coordinator - Ambulatory Operations

                        

Location

Cleveland

                    

Facility

Lutheran Hospital

                     

Department

Ambulatory Operations Transition-Regional Operations

                      

Job Code

B16013

                     

Shift

Days

                       

Schedule

7:30am-4:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. 

A caregiver in this position works 7:30am to 4:00pm.

A caregiver who excels in this role will:  

• Organize and coordinate the activities and flow of work for the patient access area. 
• Assign tasks, monitor performance of and assists in training patient service representative. 
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. 
• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. 
• Coordinate activities and resolve operational problems. 
• Adjust employees, patients and physicians' schedules to respond to operational problems. 
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. 
• Produce reports as needed. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 
• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, including interacting with patients, physicians, and other departments on a problem resolution basis OR three years of experience  
• OR Associate Degree may substitute for one year of experience 
• OR Bachelor's Degree may substitute for the experience requirement 

Preferred qualifications for the ideal future caregiver include:

• Bilingual in Spanish

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.<