Concierge - JW Marriott Houston

Description

Reports To: Front Office Manager

Supervises: N/A

Job Purpose: To improve guests experience while at the hotel by arranging for specific services and providing needed 

information.

Job Responsibilities:

1. Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
2. Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel. Supplies guests with travel information, such as transportation rates, routes, and schedules.
3. Reports suspicious behavior of patrons to hotel security personnel.
4. Acts as host for morning coffee service.
5. Assists Administrative Assistant in duties such as authorizing credit applications.
6. Arranges for cleaning, laundering, and repair of guests’ clothing and other items.
7. Handles all V.I.P. requests including ordering of products and turndown service.
8. Arranges for sending and receiving of packages.
9. Takes the initiative to greet guests in a friendly and warm manner.
10. Other duties as assigned.

Job Skills:

1. Carry out specific oral or written instructions, frequently following a simple routine.
2. Perform the same task over and over, frequently in the same way.
3. Assist guests by lifting and carrying guests belongings.

Requirements

Education 

• HS Diploma or equivalent

Experience 

• Previous Guest Service experience preferred