Scheduled Hours

40

Position Summary

Provide comprehensive support for University Enterprise Applications. Analyze complex relationships across various system platforms. Interact with a broad range of clients to provide support. This position is a part of a high volume call center serving students, faculty, staff and university collaborators.

Job Description

Primary Duties & Responsibilities:

• Complete extensive training.
• Act as subject matter expert to provide comprehensive phone support on the University’s primary administrative systems, this includes the Financial and Procurement applications, Human Resources and Payroll, Recruitment , Grant Administration, Alumni Relationship Management, Space Management, Identity Management, Compliance Management and Learning Management applications.
• Document all transactions with clients via a ticketing system from initial documentation, to potential elevation, to resolution. Provide excellence customer service in a high volume call center serving students, faculty, staff and university collaborators.
• Provide all Access Management to administrative systems security including reviewing and processing requests and setting up access. This includes changes relating to new hires and terminations and the reporting required to manage this process.
• Accomplish in a timely fashion to ensure audit compliance.
• Provide formal class room training on critical Administrative applications and develop both online and class room training content. This includes ad hoc training that may be requested by the clients.
• Provide testing with regard to upgrades to all the applications supported.
• Perform other duties as assigned.

Working Conditions:

​ Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelor's degree - Accounting, Bachelor's degree - Business

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Administration System, Communication, Confidential Data Handling, Finance, Fund Accounting, High Accuracy, Higher Education Technology, Human Resources (HR), Interpersonal Communication, Payroll, Research Administration, Working Independently

Grade

G10-H

Salary Range

$25.47 - $39.49 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email