Client Relations Account Manager II

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the role:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

About the team:

The Client Relations Account Management team specializes in managing client relationships and overseeing project management for insurance and investment services, focusing on enhancing software processes while ensuring exceptional service delivery to both U.S. and international clients. They work collaboratively to maintain and grow a portfolio of key accounts, providing tailored solutions and support to meet diverse client needs.

What you will be doing:

• Manage client relationships, maintaining a personal book of business with up to 7 key clients in the insurance or investment space
• Oversee daily operations, including monitoring client requests and inquiries, ensuring prompt and accurate responses
• Collaborate closely with internal teams (e.g., development managers) to coordinate and negotiate project timelines and deliverables based on client needs
• Participate in the enhancement and design of IT policies and processes through high-level requirement gathering and policy lifecycle management
• Conduct regular client meetings to provide updates and discuss ongoing projects and new initiatives
• Prepare and present detailed status reports to clients, highlighting progress and any critical issues
• Oversee financial aspects of client accounts, including reviewing and approving invoices to ensure invoice accuracy
• Facilitate cross-training with other Client Relationship Managers (CRMs) to ensure comprehensive client support
• Raise and track support tickets with the Product Support and Development teams for client issues and follow up on project advancements

What you will need:

• Proven experience in client services, particularly within the insurance or investment sectors
• Strong understanding of insurance policies and investment products, especially in the context of U.S. markets
• Basic understanding of IT policy lifecycle management, including enhancements and design processes
• Ability to work effectively with large teams and in cross-functional efforts
• Excellent communication and interpersonal skills, capable of managing stakeholder expectations and building strong client relationships

• Flexibility to adapt to varying work hours as needed to accommodate international clients

Added bonus if you have:

• Experience in a client relationship management role in the insurance AND investment sectors

What we offer you:
At FIS, we are as committed to growing our employees’ careers as our own business. We offer:
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $73,250.00 - $119,400.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national orig