Senior Manager-Risk Management

The Banking Onboarding FRAP team within Credit and Fraud Risk (CFR) is responsible for developing, optimizing, and managing identity theft controls at onboarding for Banking products, including Business Checking Account (BCA), Business Savings Account (BSA), Consumer Checking Account (CCA), and High Yield Savings Account (HYSA).

How will you make an impact in this role?

The Banking Credit & Fraud Risk team leads the first line of defense for credit and fraud risk across non-card banking products and channels. This individual contributor role will support the end-to-end strategy, control design, monitoring, and continuous optimization of onboarding identity theft controls while balancing fraud prevention, customer experience, regulatory expectations, and operational effectiveness.

• Analyze onboarding fraud trends, emerging identity theft patterns, and control performance to identify actionable strategy opportunities.

• Translate fraud insights into clear business requirements, risk rules, operating procedures, and control enhancements.

• Partner with Product, Technology, Compliance, Servicing, Operations, and second line risk teams to deliver effective and compliant fraud controls.

• Monitor key fraud, customer experience, and operational metrics to ensure strategies remain effective and within risk appetite.

• Support governance routines, documentation, issue identification, and timely escalation of emerging risks or control gaps.

• Share insights and best practices across CFR and partner teams to strengthen identity theft risk management across the enterprise.

• To deliver these outcomes, this colleague will work independently and partner closely with Product, Compliance, Operational Excellence, Enterprise Banking Services, Technology, Servicing, and other stakeholder teams.

Key Responsibilities:

• Own and optimize identity theft / third-party fraud risk strategies for banking onboarding journeys, balancing fraud mitigation, customer experience, operational capacity, and regulatory expectations.

• Develop, maintain, and monitor fraud risk controls, rules, strategies, and decisioning requirements across in-scope banking products.

• Use data-driven analysis to identify emerging fraud trends, evaluate strategy effectiveness, quantify impacts, and recommend control enhancements.

• Define and track daily, weekly, and monthly KPIs/KRIs for fraud coverage, pend rates, approval outcomes, disruption rates, losses, and operational performance.