Technical AI Architect (PMTS)

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking an experienced and highly skilled Salesforce Agentforce Solution and Platform Architect to join our dynamic team. This individual will play a key role in designing, implementing, and optimizing Salesforce solutions, focusing on the Agentforce platform and overall Salesforce architecture. The ideal candidate will have deep expertise in Salesforce products and platforms, particularly Agentforce, with the ability to deliver solutions that meet business needs while aligning with industry best practices.

Salesforce, the world’s #1 AI CRM, has recently unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing and commerce, driving unprecedented efficiency and customer satisfaction. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

This role is pivotal in redefining how we enable innovative Agentforce driven experiences, you will drive the evolution of Customer Success in the world of Agentforce

The Team
Our Digital Success Engineering team is an interdisciplinary mix of distributed software engineers, architects and engineering managers working collaboratively to build Unified Experiences for our Trailblazers. As customer zero, we drive innovation by harnessing Salesforce technology to create and easy and expert self-service experience that fuels Trailblazer Success.

The Role
In this role, you will architect and drive the development of easy and expert human + agent experiences using Salesforce Agentforce, DataCloud and other Salesforce platform capabilities. You will be responsible for leading the end-to-end Solution architecture lifecycle, from conceptualization through production. As a motivated individual/leader with a point of view, you will define standard methodologies and collaborate closely with Product Managers, Developers and other cross-functional teams to deliver the Customer Success experiences.

Primary Responsibilities

• Architect, design, implement, test and deliver highly scalable Salesforce solutions, using Salesforce’s deeply unified platform to meet business requirements and enhance user experiences

• Collaborate with stakeholders to identify pain points and opportunities for innovation, with a clear focus on customer impact, trust, and growth

• Define and document the overall architecture and technical solution for Agentforce deployments, integrations, and customizations.

• Provide expert guidance on Salesforce Agentforce features, capabilities, and best practices.

• Stay up-to-date with new releases and enhancements to the Salesforce ecosystem, especially related to Agentforce & AI, and incorporate them into solution designs.

• Use pre-trained LLMs (e.g., GPT, Llama, Falcon) for Salesforce-specific applications using prompt engineering and reinforcement learning from human feedback (RLHF).

• Build and maintain datasets for training, fine-tuning, and evaluation of LLMs for various use cases.

• Act as a key liaison between product owners, technical teams, and external partners to ensure clear communication and alignment.

• Be a domain expert, while writing code and working closely with other developers, Product Managers, and UX to ensure features are delivered to meet business and quality requirements

• Define the system architecture landscape, identify gaps between current and desired end-states, and deliver a comprehensive solution that will enable achievement of the desired business outcomes