Customer Service Agent

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

 

 

Job Title:        Customer Service Agent

Location:        Conyers, GA             

 

What we’re looking for:

 

We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey.

 

What you’ll be responsible for in this role:

 

• Determine customer product needs
• Configure products to provide quotations to customers /sales
• Price quotations / orders and reconcile pricing discrepancies
• Liaise with Engineering to determine technical feasibility of new products / configurations/ options
• Prepare customer bid packages
• Act as internal point of contact for account(s) incoming and outgoing funnel

• Other duties that may be assigned

What are the basic qualifications?

 

• Bachelor’s Degree or 5 years’ experience in account management/ inside sales

 

What are the preferred qualifications?

 

• 2 years’ experience OEM Mfg environment

 

To be a great fit for the role:

 

• Understanding of Microsoft Office programs (Outlook and Excel)
• Customer focus – ability to keep needs of customer front of mind with every initiative
• Diligence in adhering to std processes
• Excellent written and verbal communication

 

How We Define Our Values and Why You Should Join Our Team:

 

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

 

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

 

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

 

What’s in it for you? (Comprehensive Benefit Package)

 

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

 

Work Arrangement : Onsite

Pay Range: -

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candida