Sr. Manager, Global Product Tech Support - Onsite

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Sr. Manager, Global Product Technical Support, Clinical IT for Beckman Coulter Microbiology responsible for our support roadmap and value proposition for the combined offering for our middleware and digital solutions. In your team, you will focus on downstream - and upstream activities for BEC middleware (software) and customer IoT solutions. To be successful you deliver on year-over-year incremental improvements for three major areas: New product development, life cycle management and customer technical inquiries and escalations. Finally, you develop and implement a strategy of where these expertise’s exists.

This position is part of the Global Product Technical Support (GPTS) and you will lead 7 clinical IT specialist located in United States and in Europe.

This position will be onsite at our facility in Sacramento CA.  Reporting to the Vice President of R&D.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. If you thrive in a leadership role, are passionate about developing people and continuous improvement, and want to work develop novel solutions to address the global health threat of antimicrobial, please read on.

In this role, you will have the opportunity to:

• Provide strategic and tactical direction to the clinical IT technical support

• Own new product development (NPD) technical support deliverables for CIT

• Life Cycle Management (LCM) to improve customer experience and drive improvements

• Develop and implement sustainable processes

• Enforces regulatory compliance as required by the QA/RA department

• Coordinate service assistance among Business Units as emergency dictates

• Accountable for GPTS  budget planning and management while relentlessly focusing on attracting and developing talent, building organizational capability and high-performing, diverse R&D teams.

The essential requirements of the job include:

• Bachelor's degree with a technical major (such as engineering or computer science) with 12+ years of experience OR Master's degree with 10+ years of experience.

• Experience" is defined as measurable years of experience in digital product and/or services, 5+ years of which is experience with digital healthcare

• 5+ years of people leadership, specifically managing technical IT team

• Experience with complaint handling with Customer focus and use of Voice of Customer

• Demonstrated ability to build strong team, organizational and talent development

• Deep knowledge of IoT, netwo