IT Field Support Technician I

Application close date:

Applications will be accepted on an ongoing basis until the requisition is closed.

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!  

We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the future of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin’s vision of millions of people living and working in space to benefit Earth.

As part of a small and highly-skilled team, you will provide technical support to our engineers and staff to support a company building and launching space vehicles. This role will directly support launch and manufacturing operations as a member of the Information Technology department and reports directly to the IT Field Support Manager. We are looking for someone to apply their technical

expertise, leadership skills, and commitment to high standards to positively impact safe human spaceflight. Passion for our mission and vision is required!

Qualifications:

• Proven track record working in a technical helpdesk, service desk or desktop support role for at least one year, supporting hardware/software troubleshooting and being in a customer-facing position

• Previous experience with Windows 10 and 11; Microsoft Office including Project and Visio; Active Directory account and computer management; Adobe products; Antivirus, Disk Encryption, and VPN applications

• Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or on-call

• Valid driver’s license and insurance to operate company vehicles

• Travel (<5%) as needed within the United States to support remote offices

• Required to be able to lift/carry up to fifty pounds as well as physically climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions

• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.  

Desired:

• AS Degree in Information Technology or related field

• Certifications: A+, Network+, Security+

• Proficiency with Windows printing and scanning operations, including installation and support of network devices

• Experience with endpoint management software platforms, desktop provisioning technologies like SCCM and PXE

• Familiarity with Mac OS and iOS

Inclusivity Statement

Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Background Check

• Required for all positions: Blue’s Standard Background Check

• Required for Certain Job Profiles:  Defense Biometric Identification System (DIBDS) background check if at any time the role requires one to be on a military installation

• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification, Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.

Benefits

• Benef